OneMain Financial - Hinesville (GA)

1 /5 Dinautica Lewis: I recently had a deeply frustrating experience with OneMain during my application. Despite being initially approved based on my credit, communication issues arose when I never received a promised call back from Ashley. The approval process then became inconsistent and unfair as my application was denied at the last minute due to allegedly low income, despite my husband being approved with only a $100 difference. This inconsistency, along with the misleading assurances that led me to provide extensive documentation, resulted in a significant waste of time and effort. Adding to the frustration, my husband was informed that there was no way to issue him a check despite his approval. Overall, the poor communication, inconsistent approval criteria, and unprofessional handling of the process made this experience a complete waste of time. UPDATE***** Dear OneMain Financial Team, Thank you for your response regarding my recent experience. While I understand that your loan specialists must consider a variety of factors during the full application process, I believe it would be beneficial for both parties to have a more comprehensive pre-screening process in place. This could prevent situations where credit is pulled, an initial approval is given, and then a denial follows based on information that could have been requested upfront. This approach could save time and effort for both applicants and your team, and enhance the overall customer experience. It felt as though there was little effort put into thoroughly understanding my situation before making a decision. I hope my feedback can help improve the process for future applicants.

5 /5 shayla mcdonald: The previous reviews sure do make me laugh. These women are amazing. They processed my application for me within a timely manner. It did take a few days, As well as other places they are a very busy company with only a handful of staff. Patience is a virtue and negative reviews are just nasty for people to leave if they were unable to get a loan from this company, Work on yourself and your credit before tarnishing someone’s business.

1 /5 Nicole Stoney: I actually had the same exact experience as Ms. D. Lewis who posted her review 1 month ago. I went through this last week no call back, no urgency. It was about a week then i called them several times. I stated to close my application, she claimed I needed more income. Hilarious, Experian, recommended this company. A credit bureau that has my credit score and payment history.

1 /5 Michelle Lenfestey: Credit Karma Said I had outstanding chance at getting approved. One Main Called me from this location asked me to send documents which I did then they would call me with their decision. They never did. I was denied a week or so later after I checked online. Dont use credit karma and take what One Main says with a grain of salt.

5 /5 Mary Spain: Very nice staff and a very present help in time of need!