1 /5 40ishmomwife: This is by far, the worst in customer service MidSouth location compared to the Bass Road in Macon, Georgia and the Mercer University Drive in Macon, Georgia. We had trouble registering for an account once we got it registered we could never login it would prefill and say wrong credentials over and over and over so we can never login the app. I went to the Bass Road location to tell them as soon as I got into the parking lot it logged in. We received one debit card, but not the second one for the second person on the account, the second location on Mercer University said something about they had to have a physical address and could not list our PO Box and then they tried to override it and they were supposed to update the email. We had to adjust some things on the account which took a while, but it seemed to be all updated. Well it was halfway updated. (We found out the second debit card was returned back to the Mercer location and we picked it up at the same time. Back to this location in Milledgeville, If you need to talk to customer service there’s no way to sign in, there’s no ledger no digital way to sign in. You just sit over there and you look around. We walked over to a teller and I said that we’re having trouble with our card, do we need to talk to customer service she said yes. We needed to see why the card would not go through, and correct prior errors they didn’t fix. They do not acknowledge you when you walk in the bank, like at the Bass Rd location and we sat for five minutes without anyone saying anything to us not even the tellers. Once there was availability, a customer service representative walked right past us and did not say anything. Could she have said, I’ll be right with you she chose not too. She went behind the tellers and was doing something back there no acknowledgment by this time it’s 10 minutes. We’re sitting there, and I decide to go speak to the teller, a 2nd time. I said no one seems to be helping us. She said she alerted them. I said, we need to know the balance on the account, I gave her my credentials and we waited and she didn’t say anything and then the person beside her slid over and looked at her computer screen twice. I said is everything OK? She said what do you want to do, I again told her we needed to know the balances. I asked to speak to the bank manager and she said yes, Chad is here. (she could have offered to call him, alert him anything she chose not too, I said it looks like he’s with someone and then then I turned around again and that person was out of there, then the other customer service rep, the one that was due to help us next was helping the lady next to us whom was with the teller, she then went in the manager’s office and shut the door, never acknowledging us as one of us walked away from the teller. I said I would like to close the accounts. Jill said if that’s what you want to do, No retention efforts whatsoever. It was the worst customer service I had experienced in many years. I always thought it was best to be with credit unions v/s regular banks, not in the case of MidSouth. If you are with MidSouth, I would close all your accounts and go with someone like Robins who I have had no trouble with in 15 years. *The lady in red was the customer service representative and she was talking to Jill whom was the teller the didn’t retain us nor make an attempt and was helpful in helping us close our accounts.
