2 /5 Theresa El-Amin: I spent hours setting up new auto and renters insurance policies with autopay starting February 19. Paid over $400 by check for January payment using an account that was different from the voided check I provided to Sarenity for autopay to start on February 19. Got letter from company called Assurant with list of autopay schedule from the wrong account. Called Mendez Hollis and had the misfirtune of getting Melissa. She listened and then started talking over me without acknowledging me by name. I asked to speak with Sarenity. Melissa kept annoying me with her childlike inability to grasp my request to speak with the agent who set up the policies. Hope Sarenity will call me back. If not, someone may call when the 2/19 payment is declined.


