MembersFirst Credit Union - Douglasville (GA)

1 /5 Chris Davis: Sent a customer to get financing and the employees there made disparaging comments about our dealership. Would not recommend. The employee I would avoid is P Roberson!

2 /5 Thms T “Blessed & Highly Favored”: This was my first bank when I moved to Georgia 11 years ago and it’s like pulling teeth to get a loan. I had to get a second account with Navy Federal just because it’s hard to get a loan or even get to any locations with those limited hours and not being open on Saturday upsetting. And the call center staff are very unprofessional.

1 /5 Kelly Honey: I have been banking with them consistently for 2 years now. Yesterday I went to open another savings account and the lady that helped me was very rude. She could not smile or be courteous to me. I said thank you as I left and all she could do was go hum. I was at the bank again today and smiled at her and she could not grin back. I have accounts at several other banks and get treated very well. They know me by name and ask me how I am doing. I have a good amount of money in my accounts at Members First and am seriously thinking about taking my money and going elsewhere. The treatment I have received the last couple of visits has been awful. They really need some customer service training. Nobody smiles or looks happy.

5 /5 Lisa Jones: I was very surprised to receive the help I needed at a very crucial time. Customer service is great at the Douglasvile office. Ms. Robinson was very wise about information I asked about. Everyone I dealt with from any branch that I have called has been excellent. I am excited about being a member.

1 /5 Sherley Florival: They have the worst customer service, all of their loan officers are rude, and condescending. They pulled my credit for absolutely no reason. I’ve purchased my car through them and I dealt with 3 of the loan officers and they were all condescending. Do not recommend banking or anything else with this institution. In response, to your statement, my credit was pulled without verifying my income, which should of been done first, leading to my credit being pulled for naught.