1 /5 Trinh To: If I could give a Negative Star, I absolutely would. 100%. She wasted my husband and I valuable time. Saying she couldn’t help us because her time is limited but what about your potential client’s time?? Our time is also valuable as well. Time is money after all. Wasted 2 weeks with this company. Failed to follow up with us, so we had to reach out a second time. Imagine if we never reached out?? Lol I guess it’s no big deal for this company. No sense of urgency with helping their client. Poor instructions when attempting to get us started. She failed to provide the correct email for us to send all attachments and documents. It’s a lot of waiting nonsense and back and forth. No attention to detail what so ever. She asked for extra money to “clean our Quickbook” but we said we only wanted to get our tax filed. Upon getting that response from us, she immediately said “no I can’t file your tax” because her time is “limited”. LOL if your time is so limited, then how are you even able to fix/clean our Quickbook??? Siri, define contradiction. It’s the poor communication, lack of urgency, and lack of attention for us. Professionalism bar is real low. Honestly really disappointed with this company. Hopefully you will do some reflection on customer service skills before accepting new clients & not try to scheme more money from clients. God bless.
