MCs Tax Financial Group-Maria Cervantes, EA - Newnan (GA)

1 /5 Tom John Mayuga: **Update** Found another accountant. It was cheaper and more professional. Submitted my tax return on time. My experience with this accountant was incredibly frustrating from start to finish. Communication was abysmal—after reaching out, I waited two full weeks with no response. When she finally did reply, it wasnt with an apology or an update, but instead a curt message saying her time is limited and she cant work with me. Why bother engaging with potential clients at all if you have no intention of following through? A simple "no" up front would’ve saved me weeks of wasted time and uncertainty. If you value professionalism, responsiveness, or even basic courtesy, I’d strongly recommend looking elsewhere. This was a textbook case of how not to treat clients.

1 /5 Trinh To: If I could give a Negative Star, I absolutely would. 100%. She wasted my husband and I valuable time. Saying she couldn’t help us because her time is limited but what about your potential client’s time?? Our time is also valuable as well. Time is money after all. Wasted 2 weeks with this company. Failed to follow up with us, so we had to reach out a second time. Imagine if we never reached out?? Lol I guess it’s no big deal for this company. No sense of urgency with helping their client. Poor instructions when attempting to get us started. She failed to provide the correct email for us to send all attachments and documents. It’s a lot of waiting nonsense and back and forth. No attention to detail what so ever. She asked for extra money to “clean our Quickbook” but we said we only wanted to get our tax filed. Upon getting that response from us, she immediately said “no I can’t file your tax” because her time is “limited”. LOL if your time is so limited, then how are you even able to fix/clean our Quickbook??? Siri, define contradiction. It’s the poor communication, lack of urgency, and lack of attention for us. Professionalism bar is real low. Honestly really disappointed with this company. Hopefully you will do some reflection on customer service skills before accepting new clients & not try to scheme more money from clients. God bless.

5 /5 Alex Wyatt: Stellar services. They were willing to go above and beyond to help me with Form W-4. I highly recommend them.

5 /5 Gustavo Daniel Alejos: Excellent service and attention

5 /5 herman romeo: MCs tax service is the best in the area, very helpful, details and professional! And Always use them for taxes all this time