Maxey Insurance Agency - Morrow (GA)

1 /5 Yumeko W: Whoever the guy is in this office is very rude and disrespectful. I called to get a quote, and he asked me to call back . When I did in less than a minute, he refused to answer the phone and sent me to voicemail. Ive had insurance with this company for over a year now, so I guess at this point, I need to start looking elsewhere. To think I was bringing other people to this company, I will refer them to acceptance instead. If he didnt want to work today, he should have stayed home. They women in the office are great. I wasnt calling to make a suggestion I was calling for a quote for a possible new customer.

1 /5 PineApple City: I would not recommend Maxey Agency. The staff is rude. With nasty attitudes. So Glad I dont have to settle here ...much better elsewhere... best decision I could have ever made switched and saved - .I have much better rates, coverage, and customer service. Maxey Should be happy to still have their doors open but count your days.. Conyers closed down this location is next and .The competition is winning !! Folks Please shop around -rates here @ Maxey are extremely high with the bare minimum State coverage! Maxey Ins Agency will add $8 to send out an invoice if you dont pay your premium in full, Which is also BS - save the paper and postage.-send an email but no just another way to hustle customers with more fees. If you switch companies before your policy ends they will keep your money knowing damn well they did not cover you the full month. Stay woke folks and Watch out this Maxey Agency will try to milk you for every dollars!

1 /5 Tiffany Oliver: Called this office today to get a quote and a young lady hung up on me and didn’t pick back up. It’s not like we got into a dispute or altercation. I’m not understanding, am I not supposed to ask questions? All I wanted to do is get a quote, have an understanding of my coverage, and pay the full six months. I guess she didn’t want me as a new customer.

1 /5 ashley hamwright: Let this be a warning to anyone considering Maxey Insurance: my recent experience with one of their male agents was so appalling that I feel compelled to share it in hopes of saving others from similar frustration and disrespect. While the female staff at their office have been adequate in the past, my encounter today was a stark reminder of the potential pitfalls of entrusting your insurance needs to this agency. I called to reinstate a previously insured vehicle, providing the correct VIN (identical to their records and verified by my loan documents). This agent not only insisted I was wrong, couldnt locate my prior policy, but also spoke to me with utter disdain, curtly ordering me to "go look at my car." His accusatory tone, suggesting I was somehow being dishonest about my own vehicle, was insulting. Even after adding the car and quoting the premium, there was no semblance of customer service. He demanded photos without any polite inquiry or confirmation. When I attempted to make a simple change to my deductibles, his dramatic and unprofessional outburst ("oh my lord sweet baby jesus ugggh") made me feel like I was an immense burden. He continued to argue about the VIN, dismissing my explanation and ultimately telling me he "didnt care." The final nail in the coffin was his outright rudeness when I questioned his behavior and inquired about switching agents. His response? A dismissive "I dont care" followed by telling me to call Safeway myself since they already had my money. This is not how a reputable insurance agency treats its clients. If you value respectful, competent, and helpful service, I strongly advise looking elsewhere for your insurance needs. My experience with this particular agent at Maxey Insurance was a complete nightmare and has irrevocably damaged my trust in their ability to provide even basic customer care. Dont risk this level of disrespect and incompetence – there are far better insurance providers who value your business.

1 /5 Zander Wright: The initial phone call was so disrespectful and outrageous that I didn’t even bother with my appointment. Found an excellent rate with Total Insurance instead where they actually have professionalism, respect, and not a disgruntled, bitter, miserable cyclops on the other end answering phones. I was not rude or nasty at all and was immediately greeted with a funky attitude and hostility. I will not be disrespected. However, the young WOMAN who answered was very respectful. The man though….. lol. Y’all will see.