5 /5 Kristie Wheeler: Erika and Jack are absolutely incredible! Even though the issue came from a different Kay store and wasn’t their fault, they went above and beyond to make it right—ten times over. Their honesty, dedication, and kindness turned a very upsetting situation into something truly amazing. It took two days to resolve everything, and they stayed committed the entire time, going the extra mile to make my dream come true—twice over. I won’t go to another Kay store unless Erika and Jack are there. They are simply the best!