Jay Harden - GEICO Insurance Agent - Augusta (GA)

5 /5 MrUnderstand7: The team here at this location truly helped when experienced frustration with policy questions. Especially Bob, who went above and beyond to see that I received the answers I was looking for to get situated again. From beginning to the end, this is that outstanding customer services that is becoming rare. Keep it up team.

5 /5 Ivaylo Benov: Simply outstanding customer service. I highly recommend the GEICO office in Augusta. EDIT: Here are the details- we completed an Army PCS move to Augusta/Eisenhower. I was unable to change our car insurance from CO to GA on the GEICO website, so I called their corporate Military Service Center. The customer service was terrible and the lady I spoke to neither knew what to do, nor tried to figure it out. She ended up telling us that she cant change the insurance to GA unless we obtain GA drivers licenses and GA license plates.... This didnt sound correct, so I eventually called GEICO local office in Augusta. The representative was great to work with. He researched the topics he didnt know off top of his head and was able to change our vehicle insurance to GA without us having to change our CO licenses and vehicle registrations (we will do so when they are about to expire). On top of this he was able to lower our premiums. We couldnt be more satisfied. Also, my wife spoke to another agent from the same local office. She was also great, making it easy for my wife to bundle our homeowners insurance with our car insurance and save even more. Overall, both my wife and I highly recommend both GEICO and the GEICO local Augusta office.

5 /5 William Lopez: Always have a great experience with Jay, Katie and the rest of the team! They are very helpful and understand how to customize insurance for each client! Highly recommend!

5 /5 Kathy Crawford: Great office Helped me with my policy after call center sent me on a drive for over an hour. The staff helped me

1 /5 C N (Nicki): this is my second review for this case!!!!!! please do not sign up with geico!!!!!! please!!!! we had a relative small problem, a squirell chewed up some wires, buick had our car for 9 days already!!!!!! why???? because Geico has no clue what to do, we had one adjuster tony who never gets back to us then literally doesnt know what to do and got NOTHING rollung....our agent mary , same......not returning calls not in contact with buick,y husband is at buick right now monday 12pm and Geico still(!!!!!!!!!!!!) hadnt paid the remaining balance!!!! i like to add that we pay thousands for insurance every 6 month and this is our very first claim ever!!!!!!!!! Shame on you geico, we switching to state farm and we will bring this to the attention of bbb , and others, this is beyond horrible!!!!!!! matter of fact if this lady or whoever this tony is knew what they were doing we could have gotten our car back the NEXT DAY!!!!!!!!!!! And here we are no car,SHAME SHAME SHAME ON YOU GEICO!!!!!!!! they have no problem collecting the money but when they have to pay this is whats happening??????? right now buick said geico still hasnt paid tje $180 bucks for some exyra work......please find a different company !!!!!!!