Hood Insurance Agency Inc - Lawrenceville (GA)

Geo Dawson The young woman that took care of me was amazing. She was patient with my questions and even called me back on two different occasions. The customer service here is top notch. She was knowledgeable, courteous and had a sense of humor. Just amazing. Thank you C.G. for all your help.

Kathy Rawlerson I switched to Progressive in April a few days later someone tried to steal my car in vandalize a few days later April the 18th being exact I file a claim with progressive with the young man named John then Crystal Hernandez called me and took over my claim from that day She was in and out of the office I sent in paperwork, gave them my friends and family name and number for the INVESTIGATION and I had to be the work that Monday so I went out and got a rental thinking that progressive would reimburse me and take over the rental agreement. Progress gave me so much hassle with my claim they called everyone their verified all my information and still no communication I had to go into the Savannah office feeling so violated and so upset that the Manager there helped me get a rental two weeks after my car was vandalized on May 5. I was calling on my lunch break after hours and still no communication I asked for a management Miss Miriam Johnson. She never called me. I sent text message through the portal. Talk to so many different coworkers there at progressive they send emails. Text team is each other And still no communication. On May 9th I finally had a adjuster. Robert came out to my house to look at my vehicle. He did his assessment and sent to Christel but once again, Crystal said that she was to be out of the office again May 16 Christel finally gave me a call and said that she was sending my car to I AA auction house in Virginia. I quickly corrected her and told her that I am in Savannah Georgia. She giggled and said she’s sorry then the next day or a few days later, a tow truck came while I was at work and took my car.on the 19th I called IAA a day or two later they said they had my thinking it was a total loss and realize it wasn’t and quickly they call progressive and they sent my car to Hollingsworth collision and the management got my ca and was explained the damage Christel Hernandez should be fired the worst claim representative till this day, June 5, my car is still in a shop. I asked for extension on my rental and they refuse so I have to pay out-of-pocket for a rental and there’s no telling when I can get my car fixed.! so upset with the customer service in the Ohio company I wouldn’t advise anyone to get progressive and I’m gonna make it known to everyone.

DONNA BRATCHER They go above and beyond finding the best deal for what youre looking for. Absolutely amazing people

Michelle Bryant I NEVER LEAVE A REVIEW BUT THIS ONE IS TOTALLY NECESSARY! JENNY and I text a couple times then she.called me! What a beautiful young lady to deal with! Dan, I want you to know she is an asset to State Farm. She was eager to help me and did it in a truly concerned way! She is the best! Thank you Jenny for all of your help!! Michelle Bryant

Amy Rutherford The easiest best experience Ive ever had with finding an purchasing insurance an from call to signed an being done took forty five min beat my price I had with assurance by a good bit an I had the very same coverage I had but Im saving 70 a month an the people are so friendly I am so satisfied an I was so dreading dealing with it today but he made it a breeze an I was so happy when I left their office

Emilee Danielle I have a few bad experiences with southern harvest. However, the last two renewals have been great, due to cat J’s amazing customer services. She has been able to get our insurance lowered both times. Thank you !

Jaqueline Mikkelsen Friendly staff, professional, and the best insurance rates I have received in the area.

Ronnie Hilliard Great people that do there best to get you the best for you

Doris Boston Visit was Awesome! Information was very informative. We highly recommend this agency.