Griffin Insurance Agency - Douglas (GA)

Gwendolyn Farris Stacy, in keeping with your style of company and employee management, I want to extend my heartfelt compliments to your staff member who worked with me for an entire week getting my (our) insurance needs met. When I called the number to your office, I was persistent in my request to talk directly to you. In turn, she was adamant about assuring me that she could take care of everything I needed in your absence. So I relinquished my desire to speak with you and you only and allowed her to proceed. I needed to reinstate the Highlander back on to my policy because I have had it repaired and as I write this message to you, the vehicle is being test driven in preparation for me to pick it up tomorrow (Monday, 12/20/21). However, my first priority when I called was to acquire renters insurance because I allowed the previous policy to expire. We had to do a lot of back and forth communication because she was attempting to get me a comfortable quote. There was also a deadline hovering from the apartment complex and the action was time-sensitive. We started out with an astronomical rate that would be unaffordable but I felt pressured (not by her) to accept it. With much maneuvering in between other clientele needing her as well, she was able to find a quote for me that we could pay in full. At the same time, my mechanic was moving so fast in completing the installation of a new engine in the Highlander that there was a need for me to get insured immediately for the test drive. Not only did she get me everything I needed but my monthly payments were reduced! I AM SO VERY, VERY PLEASED WITH YOUR STAFF! Please understand, Stacy, you have been the best insurance service I have ever had and I mean it. Everyone else has handled me with respect but they didnt care like your office does. I apologize to both you and her for not believing that anyone who works for(with) SC GLENN Insurance possesses and projects the same "customer first" spirit that you do and I should trust them just as much as I trust you. You do not have to be the only person I talk to at that office and should you need to take your monthly vacay trips to Jamaica, Paris, The Vatican, etc., you will get on that plane knowing your office, your company and your very good name is in the hands of a staff that thinks, works and acts the way you do. I ultimately declare that I trust SC GLENN Insurance and its entire staff/associates to service my insurance needs.

Roxana Perez The team at this insurance agency has been excellent from start to finish. They took the time to explain every detail of my policy and helped me find the best coverage at a price I could afford. Im very impressed with their customer service and responsiveness.

Lachaun Patterson Shedricka Collin’s was very polite and nice to me on the phone. She also found the best rate for me. Thanks Shedricka , and I highly recommend her.

Marla Lochart The best people to work with. Jenna always responded to my question in a professional speedy manner. She never leaves you wondering or concerned about the whats being done in the under writers offices. Awesome group.

Vioneka Scott Leshoya is a great help. She help me find a great rate for my insurance and also checks in with me to make sure everything is going good & answer any questions i may have. Thank you so much. Get at her i promise you she will help you to the best of her abilities

J. Harvey I had a last-minute need for insurance coverage for a special event I was hosting, and this company came through when I had almost no options left. They moved quickly, handled everything efficiently, and gave me peace of mind when I needed it most. Special thanks to Monica and Steve for their outstanding support and responsiveness truly appreciated!

Barbara Jackson I love my State Farm Agent! Paula and her husband, Brandon do an amazing job. Excellent service!

MELISSA RAMIREZ Great customer service. They even text you reminders.

Tiffany Gunder I am fortunate to have the privilege of having Kelley Lawrence and his team as our insurance providers. I particularly appreciate Nikki and the way that she has stayed in touch and made sure that we have been satisfied with the service we have received from our body shop for our vehicles as well as the company who has replaced our roof and damages inside of our home. She has had our backs throughout the entire process. Like many others, we experienced damage and loss during Hurricane Helene. I thank God that we have been with Kelley Lawrence for many years to take care of us in times of need. So many people lost SO MUCH MORE than we did, however, our claims were handled as if we had nothing left; timely, courteously, and with genuine gratitude that we are State Farm customers. I was never made to feel as if I was a burden or as if I did not matter. All people that I encountered through Kelleys office were extremely helpful, polite, and kind. I will continue to be a life-long customer and encourage others to do the same.