Grayson Jewelers - Grayson (GA)

1 /5 Anais: I was a loyal customer but the owner has made me change my mind. i bought a 14k chain and bracelet set from them a few months ago and that service wasn’t that great, but i went back to get it appraised for today’s price, they would not tell me a price and claimed it was 10k, then they would not test my earrings to see if it was real gold, which im sure they are because i bought them from a jeweler and they cost me a pretty penny. overall i did not feel like the owner wanted to help. the young ladies there were sweet, but the owner completely looked over my needs and i felt rushed out the store. will not be back.

1 /5 Vincent Hoo: I’ve been a loyal customer of Grayson Jewelers for over 14 years, but a recent experience has completely changed my view of the business. My wife and I brought in her Pandora bracelet because a charm was stuck. During the visit, due to a misunderstanding, she was told by the staff that the charm was “fake”—a surprising and upsetting comment, especially since it was purchased directly from Disney. The owner, Beth Kalish, was unable to verify whether the charm was authentic but still made that assumption without proper inspection. After some uncomfortable back-and-forth, my wife left the store feeling dismissed and disrespected. Given our long history with this jeweler, I called Beth directly hoping to resolve the situation. Unfortunately, I was met with a complete lack of customer service and no real effort to address or correct the issue. It’s disappointing to be treated this way after years of support. Regretfully, I will no longer be doing business with Grayson Jewelers.

5 /5 Tracey Axnick: Top notch experience! Joe and his team designed a beautiful ring for me based upon a screenshot I brought to them, using the small diamond solitaire from my 33 year old engagement ring. They were very kind and took a great deal of time creating exactly what I wanted. A+ for Grayson Jewelers!

5 /5 Tony Flaugher: After shopping, several of the local jewelers I landed on Grayson Jewelers. The owner inside was very knowledgeable on the craft of jewelry and repair felt very comfortable with him and his jeweler that you could see from the counter working. I have had my grandfather‘s ring for about 30 years. I’ve never been able to wear it because it had an open back to it. It was always very uncomfortable to wear because it was very sharp. They were able to fill in the back size it correctly, shine it up and completely restore it. And I do mean completely restore just in case you didn’t get that the second time they completely restored it. I highly recommend them as not only for jewelry repair, but this will be the place that I go to buy jewelry for my wife and myself in the future. Very knowledgeable, great staff, and they know their stuff. They have earned and I do mean earned my business Tony Flaugher

5 /5 Reggie Marrow Jr: My first experience with Grayson Jewelers was to get my medallion tested by the Diamond tester. Everything was great and the staff were very polite. I went back for a cleaning and got the same hospitality. I do highly recommend!!!!