Stephanie Smith As for their reply: so what’s the excuse for the rude behavior, the taking customers behind me, and then kicking me out after she was called out for her lack of basic customer service? All of the excuses that were given in the response are completely understandable, yet she was too busy trying to “show me who’s boss” to perform her to basic expectations. Perhaps the owners and employees of this UPS store should take the specialized training courses offered to UPS franchisees so they can learn how to conduct business the proper way. All I received was a volatile attitude when I walked in the place with a smile. The issue won’t be resolved, and I can tell from the response that the facts and the actual problem don’t matter. This is purely a case of sticking it to anyone they feel like discriminating against. It’s obvious that the behavior of the employees in this store in high indicative of their poor ethics, lack of integrity, and shady morals.
Horrible, horrible, horrible. The owners are absolute trash. The girl took my package and put it on the scale. I was forced to show my identification for some reason, even though I was mailing for someone else. Then she took two customers behind me while my package was on the scale. There was a discrepancy with the address my package was being mailed to, and rather than try to help me she decided to get frustrated and show her feelings, acting in a far less than professional manner. When she was called out on it she yelled at me to get out. You can’t call UPS and complain because, as I was told, it’s a franchise so you can only complain to the owner (how convenient for her).
The only thing I know to do at this point is to report a violation of ethics, as well as report this particular UPS store in Milledgeville, Georgia. I don’t know who these people think they are, but they seem to think that they can treat you anyway they want and you have to put up with it. Now I am going to file a code of ethics complaint with UPS against the store, but I also plan on filing a complaint with the state’s Attorney General office as well as the state of Georgia ethics commission. UPS stores are required to operate by the rules, guidelines, standards, operational procedures, and any specialized training required by UPS Stores, Inc. (they definitely need more training). UPS stores are also required to operate by rules, standards, and ethics set forth by the state of Georgia business licensing. So I guess they’ll get a complaint as well. You can’t be forced to provide service for anyone, which is a good thing, However, the owners of this particular UPS store seemed to have forgotten that while they have the right to refuse service to anyone, that means anyone can also make an ethics complaint against them if they feel like they were discriminated against.
In the end, I drove an hour and a half to another UPS store where the lady who helped me had zero problems helping me to figure out how to address the package properly, helped me with another package that’s been stuck in Macon for a month now, and helped me with who I could call to file a complaint against this particular store. That’s actually how I found out I can’t just call UPS, which she said that because of the proximity between the two UPS stores they actually get a lot of complaints about the behavior and professionalism of the Milledgeville store.
Integrity and ethics is really the only thing anybody has in this world. The UPS store in Milledgeville Georgia has shown that they have zero ethics and zero integrity with the way they decided to handle their business this morning. I can only assume that their morals are in the gutter as well.
1 /5
