Farmers Insurance - Brant Spratlin - Athens (GA)

Lavonda Murphy We changed insurance companies 2 years ago. Working with Randi Smith has been AMAZING! We have both home and auto with her. She is so eager to help in anyway and very easy to talk to. She is very knowledgeable about her job and goes over and beyond to help her customers. I have never called her that she didn’t get right back with me. Her customer service is beyond GREAT! She really knows her stuff. Highly recommend RANDI SMITH!!!

Héctor Vázquez I had a wonderful experience The representative was so friendly and helpful, and they made sure I got the best coverage for my needs. I now have peace of mind knowing I’m well-covered.

Lisa McGuire My husband and I have been with this office since 2014. We recently had to renew our homeowners and Zac helped us swap our auto insurance over so we could get a discount on our homeowners insurance. He was very helpful and patience! He always called me back and always sent the emails we needed! He also took the time to explain everything! Great customer service!

Howard Bell I use Doug Freeman for Personal and Business Storage. Also used Him for Personal Auto Policy. I find Him and His staff to be very Professional and Accomodating. The units and the Facilities are always clean, Well lit, and purpose serving. We are very SATISFIED with our Partnership !!

hitesh pambhar This people should not allowed to be in business. 75+ days since I lost the car coz of their client, they still did not paid the money, that is less than worth of my car. Rental was only 2 weeks...that was their COURTESY not my right!! No one ever answer the phone calls/voice mails and barely reply to email with 1 to 10 ratio! No body started working on my claim for whole entire 1 month, and I had to rent and pay on my own. They dont understand the close loop communication. Insurance adjuster replies when you ask why money is not deposited.....SHE SAID...I DON"T KNOW WHERE DISCONNECT IS!!!! Really......???!! you are working in the company, responsible for the claim, and this kind of illerterae, irresponsible and pathatic reply??!! This reply should be good enough to fire someone, who dont communicate with client for weeks and months!!! In general, this complaint is for the Governing bodies rather than the company itself, who have allowed these people to sell the policies....This is totally un acceptable way of business!! They know what they are suppose to do and not doing! People are buying from them probably for the cheaper cost! Victims are like me, who lost the car, no rental, no money for this long!!

JJIMMIE PRODUCTIONS We were very early for our appointment and had to wait; there wasnt anyone in the office, it was lunch time. There was a little confusion; another customer came in after us without an appointment, and he was assisted before us even though we were there for the same issue. No major problem, he was older so we didnt mind and the young lady was very nice. It is just a situation that someone else might have taken the wrong way.

Jose Colon Steve Marsh has always looked for me and my familys best interest. Ive been his client for 10 years and he makes sure that we get a fair service. Steve represented us with the insurance to make sure that our claim was correctly classified. The best and close personal treatment, keep doing your good job Steve!

Bobby Jones tyler and his crew are incredible. on a property i purchased last minute i was worried about getting the insurance i needed but they stayed late on a friday night and got everything done. taking care of your customers these days is almost a lost art but not with this crew. i will continue to use them in the future going forward. i highly recommend

J Culler Talk to Sharon, she can get you straight with an insurance policy!