Dean B Barnard: Allstate Insurance - Cumming (GA)

1 /5 M R: well... there was a problem with my auto pay. I called and got that handled the same day, no problem. However, there was a "fee" that the agent I spoke with on the phone either failed to mention or didnt know about. bear in mind that up until this point I would receive an email telling me that they were taking payment and the date as well as any other transactions. When I notice that they have not contacted me about taking an insurance payment I contact the agent. she tells me I HAVE BEEN CANCELED. when I asked why she said she would find out and call me back... I called her back HOURS later. the short version is... they sent a letter (snail mail) telling me that I owed $25 dollars and needed to pay immediately or I would get canceled. I NEVER GOT SAID LETTER. bear in mind up until that point they have my phone number, my email. But all of a sudden I was not sighed up for "paperless correspondence". then proceeded to tell me there is nothing they could do. I could almost see her shrugging her shoulders and dismissing me, this was her tone. no options or let me see if i can help...nope. basically tells me I am on my own. I called a different company, I suggest you do the same

1 /5 Kirsten Lute: I submitted an initial roof claim back in 2023 for wind/hail damage. My contractor at the time performed a brittle test, at the request of the adjuster representing Allstate. The contractor took photos documenting the failed repair of shingles. After consideration of this, Allstate only wanted to pay for repairs to the roof, instead of a full replacement. My contractor also stated it would be a huge liability for them to repair the roof, as it would cause more damage. So my husband and I decided to have nothing done to the roof. Fast forward to now, I decided to look in to a roof replacement again. The old claim was reopened and assigned to a new adjuster. Upon review of the initial brittle test/pictures, she communicated with my contractor at extent, that our roof was clearly not repairable after all, and submitted a request for a full replacement to management. After this submission, it was mysteriously declared repairable again, despite no new evidence or findings. I called the Dean Barnard group to help me with the contradictions and navigating the situation. After the agent representative spoke with the new adjuster, I was given a call back and notified that the decision stands (but that I could call the adjuster with any questions) and that she cannot override the claims department. This is clearly an ethical violation, as my roof cannot be repairable and unrepairable simultaneously. And if it was so obvious to the new adjuster that my roof was not repairable, then why after speaking to the manager, did the consensus change to that it is repairable?

1 /5 Dollmarie Garcia: I don’t recommend this company, they don’t respond via email. You leave a voicemail and nobody calls you back right away. If you cancel by emailing or leaving a message they will continue to charge you and then report it to your credit. The communication is horrible, claims process is horrible . Hard to get things done with this company and they keep increasing your payment. Don’t waste your money or time. I had a flood in my home and still couldn’t get the money owed to me to fix everything even after sending receipt s via the app.

5 /5 Matthew Patterson: We have had allstate for years and paid them graciously for multiple policy types...however, they are denying a standard hail claim for no reason at all on our house. While denying our specific claim, they have approved our direct neighbor for the same claim , the same damage, and the same storm date. Their claim repsonse fully acknowledges the hail damage, but the amount they have approved in dollars for repairs is laughably low and unrealistic. They might have well just denied it outright. This type of differential treatment is abhorent. We are very displeases. They are also moving soon to ACV (actual cash value) policy on roofing claims, while not reducing premiums, basically screwing every customer they have. In advance of their big changeover to ACV they are arbitrarily and compreciously denying roofing claims to save millions of dollars at the expense of their long time customers. Bad Bad Bad. We are very dissapointed in their claims process and hopefully others are noticing how crappy they have gotten and how they are treating their cusomters. Their auto premiums have also inflated severely with no addtion of coverage. Bad Bad Bad.

5 /5 Amanda Killeen: Dean and his employees are possibly the nicest people I have ever had the pleasure of speaking with. I called his office the other day and one of his team members picked up with the friendliest tone. I was not able to speak with Dean because he was out of the office and left a message. Within MINUTES I received an email from Dean letting me know he received my message and would return with his answer shortly. These days, it is hard to find anyone to return your calls or messages and I cant tell you what a breath of fresh air it was to receive a quick response.