1 /5 Sandra Dukes: My family has been with State Farm since 2004 and other family members longer than that; they recommended State Farm to us. Our local agent used to be John Dawson in Hazlehurst until his death; he was wonderful, he and his staff were there over the years for everything we needed. Our current agent, Kailey Dees and her staff, in Vidalia were awesome during our sons passing in January of last year. They processed his claim within five days of his death. Now, we have an agent in Hazlehurst, Daniel Ellis who cannot be relied on. My mother-in-law passed in February of this year and to date - April 15th we still do not have the claim processed. This agent is rarely in the office; the office is rarely open and even though the paperwork has been submitted by the funeral home along with the death certificate, we still cannot get the claim completed. If you are with State Farm, I suggest you move your policy from the Hazlehurst office to another agent who is actually doing their job.
