Dahlonega Insurance Agency - Dahlonega (GA)

Veronica Bone Great customer service

Kathy Rawlerson I switched to Progressive in April a few days later someone tried to steal my car in vandalize a few days later April the 18th being exact I file a claim with progressive with the young man named John then Crystal Hernandez called me and took over my claim from that day She was in and out of the office I sent in paperwork, gave them my friends and family name and number for the INVESTIGATION and I had to be the work that Monday so I went out and got a rental thinking that progressive would reimburse me and take over the rental agreement. Progress gave me so much hassle with my claim they called everyone their verified all my information and still no communication I had to go into the Savannah office feeling so violated and so upset that the Manager there helped me get a rental two weeks after my car was vandalized on May 5. I was calling on my lunch break after hours and still no communication I asked for a management Miss Miriam Johnson. She never called me. I sent text message through the portal. Talk to so many different coworkers there at progressive they send emails. Text team is each other And still no communication. On May 9th I finally had a adjuster. Robert came out to my house to look at my vehicle. He did his assessment and sent to Christel but once again, Crystal said that she was to be out of the office again May 16 Christel finally gave me a call and said that she was sending my car to I AA auction house in Virginia. I quickly corrected her and told her that I am in Savannah Georgia. She giggled and said she’s sorry then the next day or a few days later, a tow truck came while I was at work and took my car.on the 19th I called IAA a day or two later they said they had my thinking it was a total loss and realize it wasn’t and quickly they call progressive and they sent my car to Hollingsworth collision and the management got my ca and was explained the damage Christel Hernandez should be fired the worst claim representative till this day, June 5, my car is still in a shop. I asked for extension on my rental and they refuse so I have to pay out-of-pocket for a rental and there’s no telling when I can get my car fixed.! so upset with the customer service in the Ohio company I wouldn’t advise anyone to get progressive and I’m gonna make it known to everyone.

Jannet Salinas I can’t thank them enough. The claim process was painless. They really care about their clients.

Leroy Lawson Over the years American National Insurance Co has always taken excellent care of my insurance needs. They always been very thorough and competent.

Ed J Chelsey helped me save more than $3,000 on my homeowners insurance, she is a real professional who will go the extra mile to save you the most and get you the best value. I highly recommend!

Chrsuda Enterprises Always loved this little place. The people who work there have always been friendly, fresh cold water offered every time you walk in, place has been remodeled a few times, new carpet is great, always clean. And everytime i have had to look for car insurance they have more times than not come up with the best price and the lowest down payment.

Jang Buasai Not recommended. I would give out 0 star if that would be an option here. I called today to get a quote for commercial auto insurance. I was told to hold for 10 minutes. After whoever answer the phone was able to talk to me, she seems very slow. After 15 mins passed by, it did not go any far, so I told her that I did not have time to wasted. I still had a lot more to do for my work. She gave me the address which was not the same address as on progressives website. She was trying to ask me a bunch more questions. I didnt want to go through all those questions since she had a time time understand me. I basically asked for any document I needed to bring in with me but she did want to answer my question. I was out of patience since I had to wait for 10 mins and the last 5 mins I was talking to her, it didnt get much done of what I need besides my company name, what the truck is use for and and email address. That was it. 15 mins of my time, that all it got done. Wow. Believe it or not, she started to get up set and hang up on me. I did call her back to let her know that it was meant to hang up after you had someone wait on the phone that long and she would get what she did. Here you go!!!!!. One start is still too much with that kind of service.

elizabeth godfrey Jeff is the best. Very honest and gets everything done in a very timely manner. Couldn’t ask for a better person to handle all my insurance needs

Kern Baker Service was excellent. Purchased a new car and had to add coverage AND the dealership wanted to see proof of insurance. I called on Friday afternoon and on Saturday, the day I was to pick up the car, the proof of insurance was emailed to me on time! I was able to talk to them and due to a poor cell phone connection, I was able to TEXT them to complete the transaction! Thanks