Colony Insurance: Allstate Insurance - Columbus (GA)

5 /5 Javiana Roland: I came into the office because I wasn’t sure if my friend was able to ride in the car with me if they weren’t on my grandmas policy and Donna told me that it was fine and explained how medical coverage on my grandmas policy worked. I’m a new driver and don’t know anything about insurance. She explained it to me where I could understand. She was really nice and patient with me with all of the questions I had thought to ask her.

5 /5 Karen Morgan: Ive been an Allstate customer for quite awhile, and this renewal time, I decided to shop around for better pricing. I could not find comparable coverage for any less premium, so stayed with Allstate. Jeff and Donna were great to work with. They answered many calls about my current coverages, ways to reduce premiums if possible, and payment options that might be better. Very Courteous and quick return of my calls!!! Overall good experience.

5 /5 Tommy Dean: Donna Caffee with Colony Insurance/Allstate is my go-to person for all things insurance. From auto to homeowners policies, Donna handles my insurance with product expertise and insightful options. She listens to what my needs are and provides guidance that helps me have a customized solution. Donna is always available and is an absolute pleasure to do business with. She cares for each one of her customers.

5 /5 Amy Gagel: We are so thankful to be taken care of by Donna and the team at Colony All State! She goes above and beyond with keeping us up to date with our policies and especially in helping us with adding our teenage daughter to our plan. Thank you Donna!

5 /5 JD Jamar: Let me say upfront , my local insurance agent has been sympathetic and made two attempts to assist me in resolving my almost year long claim to rebuild my kitchen . PROBLEM:The Ajuster, who has no ties to my local Insurance Agent, and my contractor are unable to agree on the amount of funds to restore my kitchen. As a result , my contractor has resigned and informed me to “see if Alstate can find me a contractor who can restore my home for the current awarded amount of money.” I’m currently searching for more contractors’ estimates. Meanwhile, I’m stuck living out of my bedroom, as the dining room is not habitable, living room and basement are crammed with kitchen furniture. My adjuster said he would not approve an “packout”. Additionally ,I am short $1800.00 to pay for my home repair because of lack of knowledge received initially. I paid for a kitchen pipe repair that’s not covered in my claim. I believe this entire situation could have been avoided with more adequate “Claim management and proactive/written communication.” This claim process is new to most claimants including me.Most people are stressed and concerned about their issues . They like myself need written guidance along with verbal guidance “pushed “ to them to navigate the claim process. The majority of the claim information I received was a result of discovery, from coworkers or “my pulling information”from my Adjuster. I pray we are not forced to celebrate Christmas outside of our home this year.see pictures attached