2 /5 Aliya Allen: The only reason I am leaving a two star review vs. a one star that accurately reflects the disrespect that I feel in the moment, is because up until the end of this transaction my main point of contact, Kim McNelis, was quite kind and helpful. Aside from some glitches in emails probably due to my own inbox issues, they were great.
I informed them from the very beginning of our communication that I was the executor of my familys estate that my Uncle was the sole owner of the property and that I wasnt sure what, if any part of the sale transaction I needed to be a part of. The Cohen law firm represented the buyer in this instance. At no point during the signing of contracts or getting information from my Uncle did they inform me that they could not discuss or disclose information about the sale. They kept me on all email threads. Therefore, I thought we were all on the same page understanding that I was helping my Uncle with the sale of his house from NY. I also informed them that Uncle wanted to use my account for the funds. At no point in time did they as lawyers state that none of this was possible or that they could not communicate with me regarding me assisting my Uncle with this process. I even specifically asked for an in person closing so that way my Uncle would have people there explaining what he was signing and said this to them.
Closing supposedly goes through without hitch. This is now when things go sideways. Money from closing isnt deposited and Im helping my Uncle follow up, make calls etc. We find out that the issue is that he cant have the money deposited directly in my account, fine. This is my first issue, when we told them this was our plan the response to my email should have been Ms. Allen unless your Uncles name is on that account we cant use that account, we would not have even been at this point. Also it is not Kim that mentions this, it is now Holly and the way she engages us is distant and cold. Its the end of the day so I give her a pass. My Uncle is battling Alzheimers and is dyslexic. So this is his worst nightmare, we check where hes written down his account information and fact check it with the bank multiple times. When we finally feel confident that we have the right info I email it to Holly & Kim. Again at this point no one has stated that they cant contact me about this issue. So, of course first thing in the morning I ask them for the wire confirmation so my Uncle can take that to his bank since I know that on the bank end, their processing times can be longer.
I have been in communication with my Uncle since 8am reminding him to keep an eye out for their confirmation email. Then sporadic condescending emails start coming in from Holly around 1:30 stating that she cant reach my Uncle. I reach out to him to find out if he received any calls, he says no calls. Im emailing the office to try to find out whats the information that they need so I can let my Uncle know. Finally I get a flurry of emails that they cant speak to me since I am not legally a part of the closing which I am assuming is why they never sent the confirmation numbers. They finally tell me that it was deposited. I let them know that I was displeased by the way that I was treated and they just keep falling back at legalize.
If they hadnt dropped the ball and paid attention to what our needs where and what we were attempting to do, the stress my Uncle experienced yesterday could have been avoided. Furthermore, I would have been able to help within my actual boundaries vs. over stepping. If someone had actually taken the human care to call me and state to me that they could clue me into everything that was happening but they could use my help in this way I would have obliged. Instead the tone was as if I was some sort of threat and very callous and made a very stressful and undesirable end to this process.
