5 /5 Nat Dailey: I have been with State farm for over a decade and was with the same agent for most of that time. The service level and customer attention was really lacking with my agent and I felt like I was left to do the heavy lifting and was constantly having to hound them to get anything done. I decided to switch agents and Chris Douse came highly recommended. It didnt take long to recognize why, someone else here said it best "Chris and his team are like a concierge".
From the very first meeting I had with Chris where we reviewed my current insurance policies, began the process to refinance my auto loan (to a lower rate!), and discussed my future goals and options, I knew I made a wise choice. Ive been with his agency a couple of years now but after a recent phone call I decided to write a review because it was a great example of what makes this agency stand out.
One of Chriss team members, Maria, contacted me to provide me notice that the card that was on file for my automatic payments was expired and my payment due date was coming up. Although its a small thing it could have turned into a big headache for me if not updated prior to. It is just that type of attention to detail and exceptional customer service that will continue to make me a lifetime customer.
I truly appreciate Chris and his team for their attention to detail, wonderful customer service, and for always going above and beyond for his customers.
