Chastain & Associates Insurance - Athens (GA)

5 /5 Mark P: I was looking for small business insurance options,and made the right choice by calling Chastain & Associates. They answered all my questions and had a quote for me in a very short time ( much better rates than my old carrier) Trey contacted me throughout setting up the quote and got the exact coverage I needed.

5 /5 Kenneth Scott Collins: Initially left a voice mail for Trey which was quickly returned. He worked with us to get all of the information that the underwriter needed which resulted in a much better coverage for our non-profit entity at a lower price than we had been quoted with our existing carrier.

1 /5 Mark Opel: Very, very disappointed with this local company. My wife and I have had Travelers Insurance for our primary residence through Chastain & Associates for 17 years with no claims. We recently received a letter from Travelers stating that our policy would not be renewed because we didn’t respond to their update requests in time. This came as a complete shock to us. It took over a week to get our agent/rep on the phone. When we finally did, she stated that they sent one email about the house back in April. One email! You’d think that a local company would at least send a letter or try to reach you on the phone when they hadn’t heard back in a reasonable amount of time but no, nothing. Our rep, Lauren, acted like “no big deal” we’ll just find you another policy. Naturally, I began shopping around to other agencies. We ended up replacing our existing primary home policy plus an additional rental house policy from Chastain and went with Allstate, who offered us policies on both homes for 1/2 the price we were paying at Chastain. I try to support local businesses when I can, but can’t express the disappointment we have after being local customers for 17 years. I’m glad we never had to make a claim, as I have no doubt now that it would’ve been a nightmare dealing with them to get paid. Do better Chastain, way better.

1 /5 Winston Frank Moon: We approached this company to explore options for auto, homeowners, and commercial liability coverage. Unfortunately, their service was dismissive and unprofessional from the start. Rather than having a conversation to understand our situation, they jumped to false assumptions about why we were switching insurers and never even provided us with a proper quote. Their representative, Trey, communicated in a rushed and careless manner, ignoring key details we shared and ultimately deciding for us that they couldn’t compete — without any real discussion or effort. This lack of basic customer service made it clear they were not interested in earning our business or helping us protect our property. If they can’t be bothered to help you get a policy, I’d hate to see how they’d respond if you actually had to file a claim. I would not recommend them to anyone looking for an agent who listens and advocates for their clients.

5 /5 Kristi Berardinelli: Best insurance agency in the business! Great producers with outstanding CSRs to help service the business!