Brock & Collins Insurance Agency - Dalton (GA)

Miguel Guerrero Thomas was friendly, professional and knowledgeable about all the insurance options available. Thomas made sure I understood everything and helped me find the perfect coverage for my needs. I couldn’t ask for better service.

Baylee Irby Steve Clements was absolutely amazing to work with! He saved me so much money on my car insurance, and the process couldn’t have been easier. His customer service was top-notch—professional, friendly, and patient with all my questions. It’s clear he genuinely cares about helping his clients get the best deal possible. I highly recommend reaching out to Steve if you’re looking to save money and get great service at the same time!

Judy Mathis I’ve enjoyed working with this agency - Rick and Shannon are both personable and knowledgeable and helped us find a good insurance company. We did have one administrative issue with the insurance company when we renewed our policy recently and we requested help from The Family Insurance Agency. They stepped in and got the issue resolved quickly and completely. We truly appreciate them and the way they handle business.

timothy atwater The agent was really helpful explaining all the coverages to me!

Kathy Rawlerson I switched to Progressive in April a few days later someone tried to steal my car in vandalize a few days later April the 18th being exact I file a claim with progressive with the young man named John then Crystal Hernandez called me and took over my claim from that day She was in and out of the office I sent in paperwork, gave them my friends and family name and number for the INVESTIGATION and I had to be the work that Monday so I went out and got a rental thinking that progressive would reimburse me and take over the rental agreement. Progress gave me so much hassle with my claim they called everyone their verified all my information and still no communication I had to go into the Savannah office feeling so violated and so upset that the Manager there helped me get a rental two weeks after my car was vandalized on May 5. I was calling on my lunch break after hours and still no communication I asked for a management Miss Miriam Johnson. She never called me. I sent text message through the portal. Talk to so many different coworkers there at progressive they send emails. Text team is each other And still no communication. On May 9th I finally had a adjuster. Robert came out to my house to look at my vehicle. He did his assessment and sent to Christel but once again, Crystal said that she was to be out of the office again May 16 Christel finally gave me a call and said that she was sending my car to I AA auction house in Virginia. I quickly corrected her and told her that I am in Savannah Georgia. She giggled and said she’s sorry then the next day or a few days later, a tow truck came while I was at work and took my car.on the 19th I called IAA a day or two later they said they had my thinking it was a total loss and realize it wasn’t and quickly they call progressive and they sent my car to Hollingsworth collision and the management got my ca and was explained the damage Christel Hernandez should be fired the worst claim representative till this day, June 5, my car is still in a shop. I asked for extension on my rental and they refuse so I have to pay out-of-pocket for a rental and there’s no telling when I can get my car fixed.! so upset with the customer service in the Ohio company I wouldn’t advise anyone to get progressive and I’m gonna make it known to everyone.

Mark Sands As far as most insurance companies go, ths is a local office that has very good service. On occasions it may take a while to get in to see your agent. But the ladies at the front desk make the time spent waiting at least somewhat bearable.

Marla Lochart The best people to work with. Jenna always responded to my question in a professional speedy manner. She never leaves you wondering or concerned about the whats being done in the under writers offices. Awesome group.

Karl Brown These people are very responsive when you call and ask for a quote. I was simply doing some comparison shopping will they went above and beyond the call to give me my options and quote me the best price would save me a tremendous amount of time looking for something more comparable. I was surprised by how efficiently they handled the switch from my previous insurance, and how much better the policy they wrote for me actually turned out to be. I have not had the opportunity to file claims with them but I would assume based on how quickly and officially they reached out to me when I requested a policy quote that they handle claims equally as expertly. I hope to have a long relationship with this company and based on how I was treated when I first approached them I would anticipate no less.