2 /5 Annie Stewart: Have banked with this specific bank in my home town long before BOA boutht it and have always loved their custome service, have several accounts including my main one for my business BUT, I am NOT tech savvy, so, I choose to "keep it simple stupid" and do as little via technology that is simple quick and does not necessarly require customer to be TECH SAVY in order to do things such as make a phone call to my bank and expect to have my call answered by a real person! Not so...no one answers and instructrions are to keep calling, or do it on line by some process which I was not at all familiar with...so my only option to accomplish this task which includes cancelling an in person appt. and reschedualing which will amount to a LOT of time to do something that should take no more than 5 minutes to accomplish with live people CS answering a dedicated CS in person option! NOT EVERYONE IS TECH SAVVY AND IN PERSON CS HAS THE ADDED VALUE OF PERSONAL ATTENTION...IF I WANTED TO DO PERSONAL BUSINESS VIA AI, I WOULD CHOOSE A BANK THAT WAS ALL ONLINE, NOT A "HOME TOWN" BANK THAT SHOULD ALWAYS OFFER IN-PERSON SERVICES. To get this appointment to resolve a very simple issue, I had to sit and wait for someone on Sat. (35 min) to have someome make an appointment for tomorrow and in trying to notify someone that I have to cancel that one is taking a HUGE amount of time and it still is not happening! I am not a happy (VERY LOOOONNNGGG TIME CUSTOMER!!
