Bank of America (with Drive-thru ATM) - Cumming (GA)

1 /5 Ken Sohal: Worst branch and worst bank ... went to the branch to do wire transfer. over 5 employees in the branch and 2 working. waited for 30 minutes, the manager was not in the branch and assistance manager did not know how to do wire transfer ( this is around 10:00 am ). left the branch, been BofA customer for over 30 years .... same story for last 5 years

1 /5 sampath devar: The worst service, I had never before. I have visited 5 times to open a new account and the front door representative said appointments were available after2-3 days, or walk-ins can work for service- which is 1 hour waiting, or else I hv to wait for days for appointments. 4 times tried walkins they never gave me proper response to my walkins, nor gave me 1hour waiting in line response. Later I booked an appointment and got late 30mins and asked me book an another appointment which is available after 3days again. I wonder out of8-9 hours in days they doesn’t hv 15-30 mins free time to guide me. Such a busy people I nvr seen(crazy thing Is managers room or other what ever they say is,, always been empty and lights off.) I wonder they can’t afford 15-20 mins for walkins on any day in a week. I waist my time because of them

1 /5 Jo Carr: I have had the same bank account for over 30 years. Everytime I have to go to this location I cringe. It is always a minimum of 25 minutes to get through the long line. There have been several awesome managers over the years, but the one that is there now is not one of them. As manager, he should jump in to help keep the line moving but he never does. And he has been saying the reason for the long lines is the fact that they are short staffed. He has been saying that for at least 6 years or longer. No one has answered the phone at this location since February 2020, not even kidding.

1 /5 Mayra Alejandra: This review is for Bank of America itself, not this particular location. 1- They somehow enrolled me in automatic payments when I never requested this, I’ve been making my payments online religiously through their non-user friendly app. since October 2024. Today January 2025 going through my transactions I see they’ve been collecting duplicate payments and triple on October 2024. 2- Called customer service today, explained the issue to the 1st representative which transferred the call to a 2nd representative, repeat the entire situation to him, where he just keeps repeating “I understand, I understand” ask if I have a computer, tablet or laptop on hand to help out ?!?! Which I currently do not, except my phone, where I’m trying to access my payment transaction history through their app, with no success, again the app is a joke! After explaining he goes to tell me he’ll put me on hold while he takes notes of everything I stated, guess what?? Yes, you’re right, I got disconnected. I would say unbelievable, but no, Bank of America has gotten worse by the second. Customer service is terribly unprofessional, the app is a waste of time. I am trusting them with my money, I shouldn’t be needing to spend my Saturday investigating transactions, being on hold for a representative that gives you the run around only to be on hold for a second rep that does the same and then get disconnected. It’s a shame! Worst bank to bank with.

1 /5 Will: This branch is what ultimately drove me to close my Bank of America accounts that I’d had for 25 years. My wife and I are currently dealing with the complications of a flooded basement. To pay our contractor, we needed to cash a check written to both of us by the insurance company. After getting the check endorsed by the mortgage company, I called Bank of America support for instructions. I was informed that, since we don’t have a joint bank account, we both needed to visit a branch in person to verify our IDs and endorse the check together. This was inconvenient since my wife works long hours at the hospital, but I complied. I drove 25 miles to this location, which is near the hospital where my wife works. The manager at the branch told me that it was up to her discretion and that she could only help us if we opened a new joint account with them. This made an already stressful situation even more complicated just so they could get another account opened. Thankfully, my wife’s bank (which is WELL, not too FAR to GO down the road) was extremely helpful, and within one day, she had the check cleared into her account. I came home and ended my relationship with Bank of America, switching to a top rated online-only bank that also happens to be associated with a beautiful NFL stadium! If the managers explanation was accurate and this is indeed Bank of America’s policy, AVOID THEM if you don’t want to deal with joint accounts. If this was not their policy and the manager was just engaging in questionable business practices, AVOID THEM — such behavior isn’t worth your time or trust. UPDATE: After a generic copy/paste from a random employee, I wanted to say that I already absolutely reached out to the social media team and received no help. It is also apparent that they didnt read my review, as theres literally nothing they can assist with. If they want to help themselves, thats all they can do now. Im not a customer and never will be a customer again. The manager from this location either lied or just doesnt know company policy. Either way, it was a huge waste of my time and time = money. This garbage bank shouldnt have ever been bailed out 20 years ago.