Zales - Sarasota (FL)

5 /5 Jennifer Christman: I recently needed repair on my 34 year old wedding ring. Doreen at the UTC store was a tremendous help. She was knowledgeable and went above and beyond my expectations. She willingly helped me with all of my concerns and questions. I look forward to doing business with Zales in the future.

1 /5 Heather Lee: I visited yesterday to upgrade my engagement ring and was really disappointed with the experience. We walked around for about six minutes without a single acknowledgment from the staff. There appeared to be four employees—two were assisting customers, one had just finished and went to the back to grab her bag and leave, and another was wandering around with no clear purpose. Not one of them greeted us or even said, “We’ll be with you shortly.” Feeling ignored, we decided to leave and headed over to Kay Jewelers instead. Honestly, it turned out to be a blessing in disguise—I ended up finding a ring I loved even more. I didn’t think I wanted a 3-carat ring, but that’s exactly what I got at Kay’s, and it’s absolutely stunning. For clarification, there were only 2 other customers there at the time we came. While it was a holiday weekend, they didn’t seem that busy at all. However, Kays was very busy when entered and they still took the time to acknowledge us. But I appreciate the quick reply to my review.

5 /5 Roger Ghazali: Every time I go to reinsure/ refinish our beautiful diamond channel set comfort rings that we love. Jana, helps me or my husband to the fullest extent. She is very smart, kind, patient, and efficient. She is an asset to Zales and we always appreciate her! Thanks again Jana. Upon returning to pick up our beautiful channel set bands. I met Mrs Doreen and she was extremely friendly, efficient, and superb customer service. Thanks Doreen. :)

5 /5 Carrie May: Our visit was a great experience. The person, Doreen, who assisted us was friendly, kind, patient, and knowledgeable. Because of this we did not need to shop any further and found something that will last for a lifetime.

1 /5 Niki: I went to the store and found a ring i really liked. Unfortunately all of the rings are size 7. So I went home and ordered it in my size, waited the 2 weeks for it to come in, and finally excitedly went in to pick up my ring. The girl opened up the boxes and as I was about to say thank you and walk out, I noticed a diamond was missing. She took it to look under the magnifier and noticed that not one but two diamonds were missing. She said unfortunately I would need to reorder my size online and wait again for it to come in and I would not be guaranteed the price i paid initially as it was on sale when I purchased the first time. Sorry zales but there will not be a reorder. Im not sure i trust the quality of the product or the quality control department who checks the orders before theyre even shipped.