1 /5 Sadia Bartel: Dishonest Billing and a Frustrating Experience
I am writing this review to warn others about the billing practices at this office. I scheduled an annual physical, a service my insurance covers in full. During my appointment, I went over my blood work with the doctor, which is a standard part of a physical exam.
To my surprise, the office fraudulently submitted the claim to my insurance as a "follow-up visit" instead of an annual physical. As a result, I was charged a copay, a fee I should never have had to pay. When I called to question this, their excuse was that since I mentioned going over blood work, they were justified in billing it as a different type of visit. This is not only dishonest but also manipulative, as discussing lab results is a fundamental component of a comprehensive annual physical.
This experience has been incredibly frustrating. I feel this office deliberately miscoded my visit to collect a copay that was not owed for the past two years! Their lack of transparency and unethical billing practices are unacceptable. I would advise anyone considering this practice to be extremely cautious and double-check how they code your appointments.
