Tyndall Federal Credit Union - Port St Joe (FL)

3 /5 David F: I’ve been a loyal member for 35+ years. I can get loans from banks and Credit Unions I don’t do business with but Tyndall won’t give me a RV loan. Tyndall benefits from my money but won’t do anything for me. I’ll take my money to a credit union that values me as a member. I’ve always stayed with them because I do like banking with them but they aren’t the same as they were many years ago.

5 /5 Christy Peeler: I enjoy being a member with Tyndall so much that I just applied for a checking account after having such awesome and fast service with my loan and savings account. Thanks for being so loyal to your members’ experience by constantly updating convenient ways we can bank!

5 /5 alison williams: We visited this week and Caitlin Strickland was so helpful and kind with setting up youth accounts for all three of our children. Everyone was so friendly and professional.

1 /5 James ONeal: My wife on my joint account was just treated rudely by port st. joe branch and it seems to be the same customer service that this branch seems to offer. This ball is in your court now tyndall fix your problem before everyone of your clients goes to any bank I can get them into with better customer service. This is multiple times myself and my wife have been treated like second class citizens by this branch. I will spend the rest of my life switching your clients to better credit unions like Navy Federal.

1 /5 Laura Raymer: Where do I begin...Attempted to open an account online and got told we have a fraud warning on my husbands credit report. We paid the 3 credit bureaus for copies of credit report to see that there is no fraud warning and tyndall had never pulled a credit report. Waited until appointments were available and went into lobby to open account. Because online people wont talk to you until fraud warning falls off of your credit. Gal at PSJ branch who opened our account was very friendly. She instructed us to go online to set up online banking and sign up for estatements. Getting online access was horrible. Not a simple task. Once again, online chat person VERY unhelpful. Signed up for estatements is a JOKE! You have to change just about every setting on your computer to come up with a code that you get after scrolling thru the terms and agreement pdf form you have to download. Input code and click agree....nothing happens. You assume you are now signed up for estatements. Until bam, the following month, you get a paper statement and slapped with a service charge for not signing up for estatements. Open another chat online to get the estatements figured out and sorted. Gal gets me signed up for estatements after telling me that I need to type out code and not copy/paste code (which I was) has to be done on computer (Which I was), has to be all caps ( which I was)... Then amazingly the rep was able to sign me up for estatements herself! Why cant this be done when you are opening an account? Would definitely save you and me a lot of time. Dont get me started on the automatic 14 day hold that gets placed on all deposits (because you are a new member). Checks now clear over night or at most a couple days. 14 days to use my money before I get to use. Doesnt matter that there is funds in savings account to cover check deposited. Tyndall needs to concentrate more on their customer service and less on tv sponsorship. Being a new member, I ask myself, why stay? What are they providing for me that I cant get from any other credit union or bank on the same block? Is it worth all the hassles that Tyndall puts you through? I think not!