Trulieve Bartow Dispensary - Bartow (FL)

2 /5 E Vill: The speed and general acknowledgment definitely is an area of opportunity. Manager gave me 3 pieces of miss information and did a return wrong based off some bogus policy that he made up I guess. I’ve visited this trulieve 5 times and it was only good the 1st time and the 5th time. I forget the nice woman’s name but she was kind, fast, efficient. The manager is not mean or rude but kinda of a wanna be smart guy tone and you can tell he definitely has the emotional intelligence of a 10 year old because apparently he returned something at 50% because of use and he did it wrong. I went to another trulieve and asked them why he did that and essentially he did it because he didn’t want to follow policy. I don’t believe a manager doesn’t know everything is an even exchange. The other times when he isn’t be weird he’s just hovering. I’ve never had a bad experience with him in the sense of a fight but he has petty hostile energy and gets visibly annoyed by questions. Idk if he’s the proper guy to be a manager maybe just a staff worker or an assistant manager maybe if that if he’s good at managing the side of the business that doesn’t require to be customer facing. He has a beard and always wears a a black shirt and hat because I’ve never seen him in anything else. Just look at your receipts and if you do a promotion and personally if you need to do exchanges I’d stay away and go to any other one.

1 /5 JD Rivera: Trulieve offers great products at competitive prices, and their selection is solid. Unfortunately, the customer service experience doesn’t match the quality of the products. The staff often seems indifferent, rude, and the pace is incredibly slow. Long wait times and huge lines are the norm, and there’s little sense of urgency from the team. It feels like efficiency and customer satisfaction aren’t a priority.

5 /5 Jenn M: I exclusively shop at trulieve and I absolutely love their products! I think they have the best out of all the dispensaries around here. They have a great loyalty program as well. I mainly shop here at the Bartow location as it’s close to home, I almost always place my order online. I do the online check in for express pick up. I hardly ever have to wait very long if at all. The staff is always GREAT and helpful, I have never had an issue here. Sad to see all the bad reviews. They will always have my business!

5 /5 Dana Powers: Abby is a ray of sunshine and always makes my shopping experience both pleasant and informative. Good job on the customer service guys!

1 /5 Christina Vergho: Ugh.i can’t stand coming here. Some dude with dreads always has an attitude when I check in. I have no idea if it’s with me personally as a patient but I feel very unwanted here. I’ve never felt like that at the other trulieve locations I’ve been to. There’s always a long wait here if you don’t place a pickup order. & they always have a problem with returns or with questions. If you have the option of going to another trulieve , please do. They need to clean house here.