Truist - Kissimmee (FL)

1 /5 Rebecca Fenaughty: Potential customers should be cautious. Our experience with Truist revealed serious reliability issues. A check my husband earned was rejected without explanation at a branch, yet accepted instantly after a customer service call escalation—raising concerns about internal consistency and judgment. Additionally, our funds were regularly held for days, creating uncertainty and disruption. The in-person service was dismissive, and we left feeling disregarded and unsafe relying on this bank for basic financial access. We’ve since closed our account. If you value dependable, respectful service and timely access to your money, I’d strongly suggest looking elsewhere. Weve been with Chime Bank for years and have found their service to be significantly more consistent and transparent. If you’re looking for dependable access to your money and excellent customer support, I’d recommend exploring options like Chime over Truist.

1 /5 Javon Howard: I had a negative experience at this location, I was denied making a cash deposit for a family member. Ive never experienced this at a bank, the teller told me they dont accept cash however I could get a money order and come back to complete my deposit which was inconvenient, my cash was real and they couldve verified it. It shouldnt be that hard to make a deposit for a family member ugh!

5 /5 Uriel Ruiz: Andrea Pinto and the gentlemen D. have helped my family and me bank here for many years. Excellent service, response time, and very kind. Thank you!

1 /5 Eddie Jones: Watch out their monthly rates for a checking account are outrageous. I had good money in there not making anything so moved it out, since then been charged $30./month for having a low balance. How can anyone afford to leave money in here earning 00.01% per month? Just plum crazy. Ill be closing out this account & place my money where Im appreciated as a customer wont hold my money hostage for 00.01% interest a month. Bring back the branch manager & staff I signed up with. Your new staff is horrible, Im sure they were shipped to a busier location or quit. This branch is going down quickly. Ive seen third graders count money faster then the dude behind the counter. Such a shame BB& T youre wrecking the great staff you once had for these slow unorganized individuals. Bring back the ladies.

1 /5 Erika. T: I closed my account with Truist and they proceeded to give me my money and close my account. 3 days later they did a reversal and took all my money from my new bank account. I called customer service and the man was no help, I had to repeat myself to him 5 times explaining what happened, asked for his manager and he would just stay quiet on the phone and then would say “I’m sorry for the inconvenience ma’am, can you explain again what happened?.” He did this until I finally got frustrated and hung up on him, then I contacted the branch manager who helped me close my account via email and he said that it’s impossible they did a reversal since he had closed my account and gave me my money, which I said exactly my point!!!. But all he did was tell me to speak to my new bank, which I did and they have nothing to do with that. I then went in person to speak to the branch manager and he LITERALLY changed the story on me like 10 times as to what happened and why the reversal was done, to which I told him I can’t believe he is changing his story which I’m sure it’s to cover his butt. Long story short, I got NO HELP AT ALL!!!!. These people took my money, money I needed to buy my children school supplies. I am beside myself and can’t believe such a big bank would take money that doesn’t belong to them, deny it when there is clear evidence and do NOTHING about it!!!. Everyone be careful with this bank!!!!.