Truist - Boynton Beach (FL)

1 /5 Bizjet: My wife went in and needed to speak to accounts manager. He was on a personal call and ignored my wife she walked out after ten minutes. He did not even acknowledge her standing there.

1 /5 Amber Debler: I had a terrible experience with Benjamin Saint-Cyr and trying to set up a business account with business line of credit / credit card. Said everything was all set and setup the business checking account only for nothing to be approved and thus making the whole opening of the business checking account a waste of time. He never a swerved or returned any of my phone calls or emails. Absolutely a terrible employee to have working in a customer service type role, let alone in management.

1 /5 Olga D: I came into this branch and was “helped” by Benjamin Saint-Cyr. I needed to open a business account and I told Benjamin I was interested in the $400 bonus offer they had going on. I already opened an account online by myself with the same offer and did get the $400 bonus. Mr. Benjamin assured me that I will get the bonus for the account he opened for me as well. To my surprise, the $400 bonus never came in, Mr. Benjamin never answered my calls or e-mails, and was never available. I was able to speak to another lady and she said the bonus won’t be coming as Benjamin applied a completely different offer while opening my account. I feel scammed for $400.

1 /5 Justin M: Have been a customer.here since 1998 and currently have a loan with them and paying a lot of imerest to them. Also have a checking account them with a large balance. Received a free safety deposit as a perk to my accounts. When switched to Truist now they want a fee for my safety deposit box. Went in twice before today to close it but far too long a wait in the lobby. Went back today and saw Rachelle tomfinally close it. But she tells me I have to pay a late fee to close. Explained everything to her but she refused to wave late fee, didnt seem to care at all Said I would have to speak to the manager, BENJAMIN SAINT-CYR. So I waited several minutes to speak to him. Eventually she told me he said to tell me he will not waive the late fee. He wouldnt even speak to me.l, and i had waited til he was done with customer and free to speak.Totally worthless manager given given how much business Ive given them and how much money they have made off of me. Unbelievable he wouldnt even review my history and my balances with them, wouldnt even give me a minute to speak to him!! Awful representative for this bank!!! Will be taking this further to make sure his bosses know what they hired

1 /5 louis guerin: First time at this branch this morning. Went in to make a simple payment. Two tellers available, one male one female. I was abruptly told by the mail to go to the female who is sitting down, did not look up, did not say welcome to Truist, did not ask, can I help you? Never smiled, never acknowledged me being there, didn’t seem to know what she was doing. Asked for personal information that I’ve never had to give before just to make a payment. When I questioned the results on the receipt she said that’s the way it is! This person should be fired. Her people skills are horrible. She has an attitude that is disgusting for public domain. I will never go to this branch again.