1 /5 pat mclaughlin: Their failure of communication was horrendous. To lower my premiums, I had a new roof put on my house. I sent in the wind mitigation report - never heard from my agent, 3 weeks later I called to follow up with her, I was told that I did not sign the report. I questioned her as to why she never contacted to let me know. She could not give me a reason. Finally 2 months later I receive a revised premium that was $1,000 less then I was paying. I was happy about that until I realized the revised premium would not go into effect until August- 5 months later. If the revised premium went into effect immediately I would receive a little over a $900 refund. Through this whole process she never once called me, what little communication was done was through email. Needless to say I have canceled my policy and found another carrier that reduced my premium by $1,500 and increased my coverage. I can tell you this was not first time I was disappointed with her lack of follow - but being a client over 4 years I would have expected at least a phone call regarding this issue.
