3 /5 Shelby Norwood: My husband retained Shepard Law for a felony case in 2022, and Robin was the primary attorney assisting us. I believe the team is very competent in their legal work, and I’m grateful for the outcome—my husband’s case could have turned out much worse.
That said, communication was a consistent challenge throughout the process. I often had to check the clerk of court records myself for updates on motions, hearings, and trial dates instead of receiving them directly from Shepard Law. Additionally, I wish there had been clearer communication about when their representation ended. Toward the conclusion of my husband’s case, there were a number of “we will” statements made (such as assisting with a facility transfer or probation out of state), which gave me the impression they would continue helping beyond conviction. After two months of unanswered emails, I finally called and was told their services concluded at conviction. While I understand that, it would have been helpful if expectations had been set earlier or if someone had simply reached out to clarify.
Overall, I appreciate Shepard Law’s work on my husband’s case, but I hope they take this feedback into consideration and strengthen their communication with clients moving forward.
