Rachel Machin - State Farm Insurance Agent - Lakeland (FL)

5 /5 Amanda Diaz: I had a wonderful experience setting up my car insurance, thanks to Brittany Crosby! From the moment we started the conversation, she was incredibly helpful, knowledgeable, and patient. She took the time to explain all my options clearly, answered every question I had, and helped me find the best coverage at a price that fit my budget. What really stood out was her friendly attitude and genuine care—she made the whole process smooth and stress-free. It’s not every day you find someone who goes above and beyond, and Brittany absolutely did. I left the call feeling confident and taken care of. Highly recommend speaking with Brittany if you’re looking for quality insurance and top-notch customer service!

5 /5 Richard Thacker: Brittney is an absolute gem to work with. The fact that she remembers who I am, her knowledge and personality are just three of the reasons I have my policies with Rachel. Rachel has always been fair and strives to get me the best policy at the best price ALWAYS.

5 /5 Lysette Ruiz Roman: Incredible customer service, sincere and explained everything in detail. Answered every one of my questions even if I didnt understand something she explained it thoroughly with consideration and kindness. Just a wonderful person Brittany is , emailed me contacted me via text but did not bombard me I felt at peace responding to her in my available time and she respected that. I really appreciate her service and I look forward to being with State farm for many years to come because of her patience and understanding I chose State farm.

5 /5 Leah Saccomanno: Rachel is amazing! Ive had the pleasure of working with her for flood, life & jewelry insurance. Shes quick in response, and cares about her customers! Thank you Rachel, you brought me back to State Farm!! I recommend all family & friends to her ! Will continue to do business with Rachel for all insurance needs!

5 /5 Brandon Prue: I own my own business and called for commercial auto quote. I spoke to a fabulous lady named Brittany. She was so helpful and she took her time. Patients was key. Brittany made me feel very welcomed. Highly recommend business here. Very knowledgeable. If you are not at this office your wasting your time