PenAir Credit Union – Milton - Milton (FL)

1 /5 Ariel Jardell: Very poor customer service and suspicious behavior. The past 2 weeks, my account has been frauded, and I have had 3 different cards. One I only had for less than 24 hours, didnt even get to use it before my account was frauded again. The phone calls I received and when I called in they were suspicious and unprofessional. No one verified me or my account, told me lies (i.e. they canceled my card, set up extra security on my account, and "set up" a trap to catch the frauder), and added my card to multiple apple pay when I dont even own an iPhone. When contacting and confronting them, they tried to blame me for adding it to the digital wallet when I dont use them and they supposedly set up a features to block up my info from being add (yet another lie). They tried to avoid admitting their mistakes, their faults, and opening up a brand new account for me. Thus, as resulted in a large amount of stress for my family, me, and created a difficult financial situation for us, late on bill payments, and even difficulties buying necessities for my family. I am very disappointed in their actions since I have been a loyal customer until now.

5 /5 Jean Lawrence: Kat was a great member advisor providing us with excellent customer service. The Milton branch is easy to find but we’re excited to have Crestview open soon.

5 /5 Mark Starr: Kat got my wife a new debit card in 10 minutes. She was very kind and polite. Our branch in Milton is great. Ive done business with them since 1986 and theyve always been helpful. I recommend this credit union.

5 /5 Jeremy Cooke: Alexis is very professional and knowledgeable in her role. She knows the ins and outs of how to get the job done right the first time.

5 /5 Eugene Satterfield: The Milton branch is the best ever wouldn’t trade them for nothing. Amanda, Alexis, Jen, and Bri are the best!