5 /5 J Rich: I came in for banking help and left wondering if Raquel moonlights as a magician. She handled everything like a total pro — smooth, fast, and with a smile that could probably convince me to open three more accounts. She explained everything clearly, fixed what needed fixing, and somehow made me feel like a VIP without even trying. Honestly, if Raquel ran the whole bank, I’d never use mobile banking again. 10/10, would let her talk me into better financial decisions anytime. If you are looking for high end concierge personal banking services Raquel is the one to see!