Orange City Jewelers - Orange City (FL)

1 /5 Deliza Delia: ZERO stars if I could: I have not encountered such poor customer service in quite some time—likely because I generally choose not to frequent establishments that operate in this manner. My husband and I stopped in while waiting for the rain to pass and decided to inquire about having his Cuban link chain appraised. A young woman with long dark hair approached us to “assist.” When we asked if we could have the chain appraised, the exchange went as follows: Customer: Can I get this appraised here? Employee: Yes, but I just work here. So no, I can’t do that for you. Customer: (confused) Okay, so then how does an appraisal work? Employee: The jeweler. He’s the professional, and he does that. And I told you he wasn’t here. At no point prior to this did she inform us that the jeweler was unavailable. Instead, the interaction came across as dismissive, unprofessional, and unnecessarily rude—leaving the impression that she had no interest in earning our business. Establishments should be mindful of the staff they place on the front line, as one poor interaction can easily discourage potential customers from ever returning.

5 /5 Linda Lamphier: Vince is an amazing jeweler from creating new pieces to repairing existing. His multi generational staff is amazing and friendly. All work is done in a timely and professional manner. Highly recommend.

1 /5 Amber Speich: I recently had a very disappointing experience with Orange City Jewelry that I feel compelled to share. I brought my wedding ring in for some repairs, and to my surprise, they shipped it out to an outside vendor without notifying me in advance. Things took a turn for the worse when, during the return shipping, a UPS employee allegedly stole my ring. I was devastated when I found out. However, what truly frustrated me was that Orange City Jewelry didn’t inform me right away! I had to reach out multiple times for updates, only to be met with vague responses and a complete lack of urgency. The customer service was abysmal throughout this entire ordeal. I felt like I was just another number to them, and my concerns were brushed aside. They did offer to remake my ring, but nothing compares to my custom made wedding ring. Overall, my experience with Orange City Jewelry has left me feeling disheartened and frustrated. I would not recommend them based on their handling of my situation. Save yourself the trouble and look elsewhere for your jewelry needs.

5 /5 Elishah Blair: Walked in to get my engagement ring resized, The process and wait time took about 5 min and received my ring back in 4 days. Fits great! The staff was friendly and professional too! I’ll definitely keep them in mind for the future!

1 /5 Alesha Bliss: I would not bring your watch here. I went in to get a battery replaced on a Longines watch. They were unable to open it, which is fine, but the negative part is how badly they scratched the back of the watch! The scratches are deep enough to feel the nicks in the metal. Im so sad and disappointed since this watch was not cheap, Ive only had it for 8 months, and this is the first time someone has gone to change the battery. Also, this is not the first time the jeweler has not been able to open a watch I brought in. I should have gone somewhere else, but I didnt want to hold it against them that the last watch I brought in, they couldnt open. My husband and I have shopped here before. They put together a beautiful diamond necklace for me that my husband had an idea of. But now, I will not be able to come here anymore because of the damage to the watch.