Neptune Designs - Key West (FL)

1 /5 Caitlin Dalton: If I could give zero stars, I would. I stopped in while visiting from out of state and saw a necklace that caught my eye. I explained to the jeweler that I have a severe nickel allergy and needed to be absolutely sure there was no nickel in the piece. I was assured it was solid gold, and they even showed me documentation breaking down the metal content to support their claim. Trusting what I was told, I purchased the necklace at the price of solid gold. Within just a few hours of wearing it, I broke out in a painful rash that eventually started bleeding—clearly indicating it was not what they claimed. Because I’m not local, I wasn’t able to return it right away. By the time I came back into town and tried to resolve it, they told me the return window had closed. Being misled is bad enough—but causing physical harm and then refusing to make it right, knowing full well they misrepresented the product, is completely unacceptable. I would absolutely not recommend doing business here.

5 /5 Anita A: My boyfriend and I stopped in yesterday as we happened to pass the shop while looking for another breakfast spot. I was in need of some earrings to ensure my piercing would not close. Since I was silly and forgot mine back home. Jill was informative and patient with us while we asked questions and I was indecisive about which pair I wanted. They have loads of beautiful jewelry there. We ended up deciding on some beautiful dangle 2.5 carat earrings that their jeweler just started designing. It was nice to know that I could send my earrings back for repairs if ever needed. Jill was very sweet and helpful when I was struggling with getting one earring off. If we ever visit the keys again and want more jewelry I’d be happy to stop by here again! I’m happy to have a piece that resembles the key west waters.

5 /5 Jennifer G: I had an outstanding experience at Neptune Designs! The owner was so kind and incredibly welcoming and attentive, making me feel valued from the moment I stepped in. Jennifer, was a true gem; her craftsmanship is outstanding, and I couldnt be happier with my upgraded custom wedding ring. I was amazed that she was able to have it ready for me the very next day! I highly recommend this store to anyone looking for exquisite jewelry and unparalleled service!

5 /5 j w: Boyfriend and I stopped in looking for a mens leather bracelet. Jill and Jennifer were very helpful without pressure and even refilled our water bottle, it was about 88° out. Will come again and recommend all to check it out

5 /5 Nicole Simpers: Hey all! I was lucky enough to get engaged in KW recently. My finance did not buy from this establishment, however the ring he purchased was a litttttle too large. The worst thing that could happen would be to lose it, so we happened into this shop. The owners were so, SO kind, and happily helped me to a ring wrap to secure my new bling. They stock was lovely, and had I not just received a new piece of jewelry, I would have purchased from them anyways. Shout out to these people who gave away to a stranger on a special day!!