Maurice Levesque - Prudential Financial - Fort Pierce (FL)

Gerry with-a-G A MASTERCLASS IN CUSTOMER SERVICE! Gabby helped me with opening an account the other day & provided world-class service one would come to expect from larger institutions! As I walked into their front lobby, Gabby grabbed my attention and acknowledged me with a smile, a friendly greeting & welcomed me to the Credit Union. Now, thats a warm welcome, I thought to myself. Her tone of sincerity when she asked "How may I be of service to you" is what crystalized by first impression of the credit union: a place I’d like to do business with. We went through the process of opening my account as Gabby paid special attention to the fact that I had just moved into Ocala. She pointed out the other branch in town along with a thorough overview of all their services - not taking anything for granted. Our conversation was driven by her questions, seeking to understand my banking needs, so I sensed that she was not working off a "service script" like so many other credit unions. For the first time in about 3 decades, my experience in dealing with a credit union was not painful. It was pleasant, efficient, and gave me the confidence that this place will treat me right, like a TRUE partner would. Now, I look forward to my next visit. Extra bonus: She didnt have to wish me "Have a Magical Day"... as I was already on cloud 9!

America Perez 1st time going and we were in and out, didnt even have to take a seat before our number was called. The lady who helped us was really nice and explained everything. We got there a little after 9:30 and left before 10:00. My new favorite spot lol.

Regina Martin Chris is awesome with our dual clients. We have had many closings over the years and I always feel confident leaving my buyers in her confident hands. She excels is customer service, rapport, and credit repair. I look forward to many more dual transactions.

Deanna Lynne Debra was recommended by our tax consultant. This is probably one of the best suggestions we could have ever received. She and her team are very smart, great at explaining things that are new to us, and very clearly care about our current and future investments.

Michael Ferguson Service and assistance from Heartland was a big help concerning some real estate business as well as offering excellent counsel. I highly recommend Rob and the firm.

Ishmael Green LaJoi was super awesome! She really helped me get some stuff figured out, helped me with a bill payment and just was super helpful. Phenomenal customer service! Thanks for the tootsie rolls lol brightened my day!

LaTrisha Simpson Best bank Ive dealt with! Ive been with them since 2014, and theyve been awesome. Theres an Bank app to be able to check your account balances of all accounts you have connected with them. Theyre always available on the phone, and if it seems theyre not, you can always call another branch that can and will assist you!

Artem Wallpaper Keep spamming with emails after multiple requests to stop sending me this junk

Johnny Emmanus Very good