Legends of Hollywood - Lake Buena Vista (FL)

5 /5 Kendra Johns: This store is lovely and clean and Ive purchased items from here before and been very satisfied, but this post is a special mention to Hannah Grace (I hope I remembered her name correctly), who saved me from having a lost teen two weeks ago. My daughter and I switched phones and then parted ways so I could take her brother on a ride she wasnt interested in and after doing so I realized I didnt know her phone code and couldnt unlock it to be able to find her in the park afterwards. All I knew was that it was a number affiliated with her favourite book that was repeated by the main character throughout the series. Desperately I approached Hannah and told her my weird problem and she sprang into action, going to the back for a moment so she could search for the number repeated in the book series I mentioned and boom, we got into my daughters phone so I could reach out to her before panic and chaos ensued. Ill be forever grateful to Hannah for being so professional, so courteous and so kind to go out of her way to help me with something so unconventional.

5 /5 Fredericksburg Gutter and Lawn: I love this store. They have a lot of jewelry to choose from. I especially like to go in to get out of the heat. The air conditioning is always cold.

2 /5 Teneshia Pena: I asked for a gift receipt and was told that one could be provided. The manager was standing there and heard me ask for a gift receipt and waited until after I had purchased to tell me "we dont do gift receipts" Why is that not an option at a jewelry store when there is warranty information that the recipient may need? JordynR was very nice and we appreciate her suggestions and help. Store policy of not providing gift receipt should be revisited considering the type of establishment and where it is located.

1 /5 Jordan Nolan: Amy was very rude when we went into purchase charms, waiting about for a while then Amy came & asked do you need anything we then chose which ones then she said ok then just waved her hands to desk to pay, I then pay she then drops the bag in front of me before I could get it & sarcastically says have a nice night loudly. Terrible customer service & I would recommend avoiding Amy if you go here.

1 /5 K C: Extremely rude, felt unwanted. Was on the search for my daughter’s first piece of jewelry. She’s 11. Our deal was we would find something on our trip to Disney the last day. Hollywood being our last park, we stopped in. We have been at the park all day, so I’m sure not looking our best. I walked around forever thinking someone would help. One lady finally helped us look at the Kendra Scott small area. However she wanted pandora. Very little interaction from anyone at the actual pandora counter. A cashier helped once and seemed like we were bothering her. My daughter kept looking around, until I finally had enough of getting no help. The only help we got was from a lady I wish I new her name, dark headed, middle age, I asked if they had a pandora ring I had on my finger she looked at me like I was bothering her and said NO we don’t have that, as she was walking away, I asked about another one I had on, and asked if it was the same one in the case, she said yes and walked away and helped someone else. I was at this point getting furious. I came ready to purchase and have a first time experience with my daughter. Horrible absolutely horrible coustmer service. 0 ratings ZERO!!. I would not recommend this store at all. Worst experience I had my whole Disney trip, and the only bad experience the entire week. I refused to spend a dollar with how rude, and how they would light up and be so friendly to anyone who didn’t look like they had baked in the sun all day and rode rides with their kids!!!! Needless to say we went to Disney Springs. We had a wonderful experience at Kendra Scott where my child was made feel special and wanted in the store. We left with a Davie pendant necklace, Haven necklace, and a pair of earrings. Wonderful experience! Pandora was wanted but I will shop from our local jeweler for my pandora needs, as they have never made me feel unwanted in the store. I do not leave reviews hardly ever, and never a bad one. However this experience days later still has me upset! Personal conversations take precedence over guests. By no means, was I looking for anything other than a pandora sales associate,to acknowledge us in the store. A simple can I help you find anything, or are you looking for anything specific, or we will be right with you, even a simple how are you. Rudeness was all that was given! The coustmer service I witnessed last week, was pitiful. Not many will be willing to spend a 100+ dollars in a store when they feel they are unwanted by the sales team. All of Disney’s surveys at the end of the call, ask “How likely are you to hire the last cast member you spoke with”? Aways a 5. Disney has the best coustmer service ever. Phenomenal! I would not hire one employee from this location, to even sweep my floors!