Farm Bureau Insurance - Crestview (FL)

1 /5 E: Welcome to the insurance company with probably one of the worst claims dept. in history. You may think What could make them so bad? Did they just never communicate with you? Did they not work the claim? PRECISELY THAT. The person who gets paid as an insurance claim rep (and is assigned to my claim) has spoken to me a total of two times in the past three months and never had anything of value to communicate. I had to get my police report, track down the opposing insurance company, start the claim, work the claim, all the way up until closing BY MYSELF (I believe I deserve my insurance claims representatives wage). If I am doing all this work for my claim, then why is some waste of space getting paid to ignore me? Absolutely pathetic. Whats even funnier is I have notified local insurance reps, and even have direct lines with two district managers in the state of FL for this company. I present to them my silver platter of a claim that I completed myself with the at fault parties insurance company, and theyre still dragging their feet when all thats needed is bills to be submitted so everyone can get paid. No matter how much you save here, this company is not worth the savings.

5 /5 Arlene: We have been with Farm Bureau for over 30 yrs. Had a leaky roof years ago and also a small fire later ( caused by equipment from a water remediation company), and more recently an auto claim due to being rear-ended by an uninsured driver. In all cases Farm Bureau was prompt, efficient and fair. Employees are friendly and helpful in determining what our rates would be for vehicles while we were shopping around. Side note: Before buying any new or used vehicle check with them on rates. You might be surprised which ones are cheaper and which ones cost more

5 /5 Austin Hinesley: Tim is awesome! Fast and efficient. Always friendly and more than helpful. Highly recommend!

5 /5 Connie Banks: Richard is great very knowledgeable takes his time to try to make sure he explains everything to you in detail and to make sure that you walk away a happy customer, and that youre happy with who you choose to be youre insurer

5 /5 Sarah Nightingale: Mario saved me money on my car insurance! Easy to work with and communication was excellent!

5 /5 Connie Banks: Richard is great very knowledgeable takes his time to try to make sure he explains everything to you in detail and to make sure that you walk away a happy customer, and that youre happy with who you choose to be youre insurer

1 /5 E: Welcome to the insurance company with probably one of the worst claims dept. in history. You may think What could make them so bad? Did they just never communicate with you? Did they not work the claim? PRECISELY THAT. The person who gets paid as an insurance claim rep (and is assigned to my claim) has spoken to me a total of two times in the past three months and never had anything of value to communicate. I had to get my police report, track down the opposing insurance company, start the claim, work the claim, all the way up until closing BY MYSELF (I believe I deserve my insurance claims representatives wage). If I am doing all this work for my claim, then why is some waste of space getting paid to ignore me? Absolutely pathetic. Whats even funnier is I have notified local insurance reps, and even have direct lines with two district managers in the state of FL for this company. I present to them my silver platter of a claim that I completed myself with the at fault parties insurance company, and theyre still dragging their feet when all thats needed is bills to be submitted so everyone can get paid. No matter how much you save here, this company is not worth the savings.

5 /5 Arlene: We have been with Farm Bureau for over 30 yrs. Had a leaky roof years ago and also a small fire later ( caused by equipment from a water remediation company), and more recently an auto claim due to being rear-ended by an uninsured driver. In all cases Farm Bureau was prompt, efficient and fair. Employees are friendly and helpful in determining what our rates would be for vehicles while we were shopping around. Side note: Before buying any new or used vehicle check with them on rates. You might be surprised which ones are cheaper and which ones cost more

5 /5 Austin Hinesley: Tim is awesome! Fast and efficient. Always friendly and more than helpful. Highly recommend!

5 /5 Sarah Nightingale: Mario saved me money on my car insurance! Easy to work with and communication was excellent!