5 /5 Tara Smith: Absolutely, 10/10, recommend Drews office and staff to anyone looking for quality customer service and car insurance. This office has worked with me and my significant other for over a year since moving to FL and I couldnt recommend them more. They have helped us get our policy premium down to something reasonable for a 23- and 24-year-old (which is relatively hard, considering we are also in Florida with one luxury vehicle and an essentially brand new car). We have the same premium as many of my parents friends, and for that, I am very grateful. Drews office staff has been incredible in helping us get reasonable rates, and we even have our renters policy with them (which lowered our premium, so we basically get renters insurance for free!).
I recently had an issue with seeing our car insurance policy on the app and on a web browser - even though I am a named insured. I could only see Drivewise for months, but when I realized I was a named insured after buying a new car, I wanted the same access my significant other had. I spent 4 hours on the chat line with corporate this past weekend to no avail, with many of the representatives telling me I was not a policyholder or a named insured repeatedly. Eventually, I just gave up and told the final chat operator that I would speak with my local office (Drews office) during normal business hours. When Tuesday rolled around, Matt sat on the phone with me for over an hour trying to solve this issue with me. He wasnt technical support, but he dedicated a good portion of his day to helping me get where I needed to be and to fix my account while maintaining his polite and helpful demeanor. I was incredibly grateful to have his support, as I had spent many hours on the issue at this point and felt defeated. Although my issue wasnt solved on that call, Matt was still on the case getting updates every few hours for me. After 48 hours (this morning), Matt called me and told me the problem had been solved. He sat on the phone with me while I checked the account and set up Drivewise, making sure I could see the policy information. He really did a thorough investigation of the issue, which he did not have to do as it was basically out of his scope. He had dedicated most of his week to helping me solve this problem that nobody could seemingly help me with. The issue was that two of my accounts - my prior Allstate account when I was on my mothers car insurance and my current, new, account with my significant other - needed to be merged together. Therefore, I had two accounts, and zero access to any policy information for either since there had been a "glitch" in the system. Matt had my case sent to the local back office for technical support account issues, and I am happy to say that I can see all my account information and Drivewise capabilities!
I would not have access to this crucial information without his help this past week, and I am so thankful he was persistent, polite, and dedicated to helping me. Thank you, Matt, and the staff at Drews office! This office really embodies the values of Allstate in every aspect. We always know we are in good hands with them.
