Direct Auto Insurance - Palm Bay (FL)

5 /5 Raven Preston: I was helped by John Peck. He was positive, informative, & thorough. He was understanding of a miscommunication I’d gone through with another representative and quickly turned it around for me and I ended up in a good mood by the end of the call. Turning a negative experience into a positive deserves recognition.

5 /5 Samantha Vega: I called with some questions about my policy, and the insurance agent, John Peck, was incredibly helpful. He was patient, understanding, and took the time to listen to my situation. He guided me in the right direction and made the whole process much easier. Great service!

5 /5 Kidada Dial: John Peck was amazing! Every question I asked he were able to help me with out frustration. We need more reps like him. He definitely made a difference in my life today.

5 /5 A. Loof: I had my policy written less than a week ago, but it was full of errors, so I didnt sign the electronic document. Ive been trying to get everything straightened out ever since. A couple days ago, a woman at this office was very helpful, but I didnt catch her name. Today, I called back and got John Peck. He was able to straighten everything out, going beyond the call of duty. He made sure I understood everything I was getting on my policy. Ive worked in customer service for most of my life, and he is an ace representative! KUDOS!!!