Direct Auto Insurance - Jacksonville (FL)

slack mofo My experience with Direct auto insurance was as wonderful as I could have hoped, not only were they able to provide me a great rate but my experience as excellent as it was, was largely in part due to how well received I was by the customer service representative who handled my call which happened to be Darby Anderson (I believe that to be her correct name). She was not only kind, professional and patient but she was able to answer any and all of my questions and did so with an incredibly pleasant demeanor throughout the entire process. Darby deserves the highest of commendations, so I can only hope upper management is not only aware of her contributions but that she is recognized as such. Do the right thing by all of your employees who have displayed the level of excellence that Darby seems to have engrained at an instinctual level. Thank you for taking the time to read what for me is a very meaningful review from my perspective and experience.

Mario Maldonado Jr Very Good customer service provided. Yolegnys and Gloria were super efficient in resolving issues related to my Insurance Policy. They were very professional handling my case with vast knowledge on the matters. This Insurance Company Agency is Highly recommended.

Anthony Farese Hector Hurtado (Sales Agent) was extremely helpful with my auto insurance quote. I was previously paying much more for less coverage, but Hector was able to get me significantly better coverage at a much lower cost. Im very grateful for his help—thank you, Hector!

Cassandra Dahlem My husband and I have been with State Farm for about two decades now. Unfortunately we have needed a lot of extra help over the past few months, but I’m so grateful for the team here and had to write a review. The team has helped us at every step along the way, especially Brandon and Chase (Jace? - sorry!) who have been more than helpful and flexible in coming up with creative solutions to help our situation. I’m extremely happy they are part of my car/ renters/ life insurance team! Thanks again!

Kelli Springer Tara Rhodes is very knowledgeable and helpful in navigating through the insurance business. She helped us find a great rate for car insurance! Highly recommend GCEI and Tara to find the best price out there!

Bridget Rotella Our experience with Gina and her staff have been nothing less than top notch ! She has found us the best coverage at the best rates that work for us ! Very professional, kind and understanding ! Highly recommend Epperson Insurance group

janice guglielmi Outstanding customer service from Tatiana Alvarez. She goes “above and beyond” to help clients. You will not be disappointed with the excellent service. Thank you, Janice Guglielmi

LORI STEVENS ROSANNA!!!!! ROSANNA!!!! ROSANNA!!!! was an absolute GEM who truly went above and beyond! Extremely knowledgeable, very assertive, responsive and attentive as well as very KIND! I would have to say-God knew we needed her- because we could not have chosen a better person throughout our entire “experience”! Rosanna made the process worth every single second! My family can not KING INS. & ROSANNA enough!!! ~L Stevens/RB Foote

Michael Ester Sal, I sincerely extend my appreciation for all your help and support during our business relationship. "Your service has been next to none, in todays business market, your service and commitment to your clients is outstanding."

Shirley Walker Lovely ladies, totally helpful, return phone calls and very knowledgeable