Direct Auto Insurance - Jacksonville (FL)

morna atkins I want to take the time and tell you about Donna M. she really stepped in and saved the day for us! When our agent of record wouldnt return our calls or just follow up on previous promises to contact. She stepped up and quoted us a better policy with a rate that saved us so much money. Simply professional and happy to help us . I can tell you, she was able to save the day for our family!

Nikki Shane was awesome!!! saved me a bunch on auto.. Thank youuuuuuu!!! :)

Tammy Possehl My mother had a mess with an open Medicare PIP claim from 2011 that should have been closed years and Lauren spent a lot of time working out all the information and getting us the documentation that we needed. She was very sweet to my mom and took a lot of time with her. Great customer service!

Destiny Gonzalez Jany was excellent and very patient. She helped me through the whole process. Jany is great thank you❤️

ROBERT WILBOR As a personal customer of agent Jill Lewis and Alstate agent Jamie Gioia for years, I want people to know how well treated my family and I have been treated . Jill goes beyond expectations always and we are all very Blessed by the overall service we have received over the years together. I highly recommend Jill and Jamie for any type of insurance. They are highly ethical, friendly and helpful always, every time. Ive. sent all my extended family members to them and theyve always been very happy with all their insurance. Thank You jill and Jamie, Sincerely, Robert Wilbor and family!!!

Jeremy Guillette Everyone wants to pay the lowest rate, myself included, but having appropriate coverage is important. Vanessa Fox is outstanding in understanding what coverage needs you have and then running it through all the available carriers to present you the best options available. She’s proactive in asking if anything has changed for you when renewal time comes and remains in contact with you. This is in contrast with previous experiences where the brokers/carriers send you a revised policy along with the annual increase without any other communication. If you are looking to ensure you are covered appropriately and desire more than a transaction, call Vanessa.

Zachary Donnell I was with State Farm for over a decade, but a bad experience led me to switch to Farmers Insurance. Now that I’m moving to Daytona, Florida, and Farmers isn’t available in my area, I decided to give State Farm another try. I spoke with Tristan, shared my past experience, and he completely restored my confidence in the company. Not only did he provide exceptional customer service, but he also found me a fantastic rate. I’m genuinely excited to be back with State Farm. Thank you, Tristan! I truly appreciate your time, patience, and professionalism!

Pam Rodriguez Our Association has used this agency for years. Outstanding service and professionalism.

Kevin Bergman Tiffany and the team have been excellent to work with. They explain everything about each policy. I highly recommend them for shopping for your insurance needs. They will shop the market for you. I just moved from Citizens to another carrier, and she did all the leg work and provided the needed support documents to the new carrier.

My Shih Tzu Piper Rebecca is absolutely the best insurance agent ever! She has helped me so much to get the best coverage. She is extremely knowledgeable, researches complex situations, explains options in detail and makes everything easy to understand. She is kind, conscientious, has a lot of integrity and is so easy to work with. I highly, highly recommend her.