1 /5 Decio Alves: I have been going to Crown Jewel for over a year to get my gold chain and cross fixed and polished. I fell in love with this place because one time my watch strap broke and the jeweler fixed it in 5 minutes free of charge. After that they had my business despite the bad reviews. My chain broke again and I went there today to get it fixed. I went there with the knowledge that my gold chain is a rope design and is hollow inside, thus why it breaks every few months or so. The jeweler told me that again and I informed him that I know, but the chain has a great deal of sentimental value to me and if he could fix it, I would appreciate it. He kept demeaning the quality of my chain, repeating that its hollow and that it would keep breaking. He was pushing for me to buy a new chain. This went on for 5 minutes, until I asked him if he was going to fix it or not. He said he could, but it would break again. Thats when I took my chain and cross back, told him to have a good day, and left disappointed as he yelled "its hollow". Personally, if someone special gives you something it doesnt matter how many times it breaks, if I have to, I will fix it thousand times. Unfortunately, the jeweler couldnt understand that and I will never do business with Crown Jewel again.
