1 /5 Katherine Pfeiffer: Run, don’t walk, away from this agency. Like other reviewers, I had a nightmare experience where I was unable to reach my insurance agent via phone call or email and they allowed my homeowners policy to lapse, causing my bank to instate an extremely costly plan in place of one I chose. I wasn’t aware that it was even possible to have such a bad experience with an insurance agent or agency. I was given zero plausible explanations for their negligence and was just condescended to by the owner of several local branches. It was truly unbelievable.