Bank of America (with Drive-thru ATM) - Inverness (FL)

1 /5 Iris Wilsek: Horrible costumer service. I took an disabled elderly veteran in for assistance with reporting fraud and closing out the account and the bank manager refused to assist. He was more focused on the iPad he was carrying around and less interested in the consumers waiting to be served. He handed the veteran a business card to the fraud department explaining that they do not assist with fraud at the bank. We ended up driving to the Beverly Hills Branch and they sat him down in an office and discussed concerns and assisted with all his needs including opening a new account and blocking any debits from his old account until he could transfer his SS and VA into his new account.

1 /5 Jennifer Waterman: Why have a phone if you never plan on answering it? Tried for over 10 minutes to get you to answer a phone and not even so much as a BOA so and so speaking can you hold please. How hard is that? So happy I don’t back with you.

3 /5 Marla Maccri: My husband sure could use a new bank card. His is worn out and will not work. Tried on line and it said I had to call. Called and spoke to representative and he finally said you will have to go to the bank. Went to the bank and they said no you have to go on line. So cant get a card. Sad!

1 /5 Gary Bottema: This bank is the least customer friendly bank I have ever worked with. I will be discontinuing my account at this bank. I will transfer my business to another bank.

2 /5 Miche Persal: I get more and more disappointed by BoA & the lack of ability to actually provide help. Imagine waiting a long time in branch, then getting a manager who gives you BOA phone numbers to call that arent the people who can help. So now the phone people connect you to your Merrill Lynch people. Guess from now on the branch is just for mindless tasks. Makes me question why I have money in this bank at all. If it werent for my M. Lynch people Id move all my money to my credit union. If it keeps up I probably will. Too many issues with their services and fees. Theyre definitely declining. I left Chase many years ago because their cust service started declining. Big business cares less for the people ... Theyd rather pay for their execs and billboards at events - fees and interest are not benefits for customers.