1 /5 Steven Oliver: I recently visited Bank of America to open a business account for an association. The appointment was scheduled for 1:00 PM, but we weren’t assisted until 1:35 PM. Despite the wait, the business banker never came out to speak with us directly.
Amanda Zaffuto attended to us, but it quickly became clear she lacked the knowledge to open a business account for an association. She repeatedly had to consult the business banker, who remained out of sight in a separate room, for guidance on how to proceed. Ultimately, she gave us an unclear and inaccurate explanation as to why the account couldn’t be opened.
As someone who regularly works with associations and opens these types of accounts, I can confidently say her reasoning did not make sense. It became evident that she is only trained to handle personal accounts and credit cards — things most people can do on their own. Anything more complex seemed to cause confusion.
Bank of America should invest more in training their bankers on business and specialized accounts. Misinformation and lack of knowledge can lead to major issues for clients. Be cautious when visiting — unless you’re looking for a personal checking account, credit card, or auto loan (which they push heavily), you may not get the support you need.
