Truist - Gainesville (FL)

1 /5 Xavrae Burse: I recently deposited $3,830 check from NHDC on March 14th in a new business account. A few days later I received a debit card in one letter as well as a cancelation and closure of account due to fraud. This is what they stated first. Now mind you the account hadnt been fully funded due to check was placed on hold. They then sent a letter stating that I needed to bring two forms of ID...which I did to verify my identity. After speaking with corporate they stated the account was closed and in order to get the check back I had to prove that the address on file was my legit address. Heres where it just keep getting more crazy. First, the address was provided when account was open, secondly the address was made out to my business with the address on the check that they want me to verify. I have open many different and various business bank accounts and know what documents are needed to open a business bank account. I have never experienced any situation like this from a banking institution in my 30 years of business banking experience. Truist have withheld my funds since I deposited funds on March 14, 2025. I suggest that if you are looking for business banking to never bank with Truist Bank.

1 /5 benjamin doerrmann: Ive been banking with truist for over a decade, no complaints with them as a bank. My gripe is with the Main St location in Gainesville. I work near this location and visit here occasionally. Every single time I come to this location they seem understaffed and overwhelmed. I have called first on multiple occasions to make sure someone could assist me prior to coming and have had to reroute to a different location multiple times after doing so. Something needs to change here or this location should be closed. Visiting this branch over the past few months has made me consider ending my business with this Bank. Hope things change for the better here soon.

5 /5 lamya me: Thank you so much for your help and resolve my issue with other places They’re very helpful and friendly and kind special Jonathan was a very helpful person with my issues

1 /5 Joselin Iturrez: The ladies here clearly dont want to work didnt want to sell me a money order without opening an account which is weird because regardless of having an account or not I would have to pay for the money order

3 /5 Dwayne Tajah: Extremely disappointing customer service marked by a profound lack of professionalism and attentiveness. While Truist as an institution is generally respectable and other branches maintain acceptable standards, this particular location is noticeably deficient. The staff here exhibit an air of indifference, creating an unwelcoming and apathetic environment.