1 /5 Hannah Jacob: I placed an order for 2 embroidered sweatshirts with cut outs from both of my babies clothes (provided the sweatshirts, so I was just paying for the embroidery job) - I was told over the phone that it would be around $25 per sweatshirt, I dropped them off and picked them up and was charged $45 per sweatshirt. I paid thinking she said $56, not $96 and she said the reason for the upcharge is because she looked it up and realized other business were charging $60 for the completed sweatshirt. There is also a hole in one of the sweatshirts and I messaged one of the workers (I was under the impression she was the owner) and got ignored. Sadly, very disappointed in the customer service and won’t be using this business again.