Allan Insurance: Sampson Lara - Melbourne (FL)

1 /5 Mark W: All I can say is this company sucks! I had Allen insurance for years before it was bought by out. There are basically three people who supposedly run this company...Tom the new owner, his son Hayden and John who is supposedly supposed to take over the company someday. They are extremely hard to get a hold of when you try to call. Many times Ive tried, they were out golfing. I wanted to cancel my coverage due to the sale of my house. I sold my house in May but my coverage was good through mid June. I called them about a month before I sold my house to cancel...I finally got in touch with Hayden because John was supposedly gone on vacation. I submitted my signed cancellation but Hayden never turned it in. I got a notification from Citizens that my policy was in default. I called them and told them that I canceled the policy in May and they said they never received it. I called Allen insurance and finally got in touch with John. He said he would take care of it since Hayden (who is completely worthless) never turned it in. As of today, Ive never heard anything back. So needless to say, because of them, I was cheated out of what little refund I had coming back. Moral of the story...WORTHLESS COMPANY! Go with someone else! I did and my new agent is awesome!

1 /5 Toni Schmidt: Terrible terrible customer service. Over a month and still cant get help on my policy that renews soon. Agent was emailed several times and sent text and still no reply and even answered phone once. Called another company and said they get about five calls a week from Allen Insurance customers with same problem. Save your aggravation and use someone else. New company got back with information right away.